Office Operations Assistant - Amsterdam Family Practice

St. Mary's Healthcare•Amsterdam, NY

About The Position

St. Mary’s Healthcare is hiring an Office Operations Assistant for Amsterdam Family Practice. This role supports daily medical-office operations by welcoming and registering patients, verifying insurance, collecting payments, maintaining medical records, managing communications, and scheduling appointments and services. The position is full-time, works a day shift, and is scheduled for 40 hours per week. The hiring range is $18.74 to $25.07 per hour; actual compensation depends on experience and other factors permitted by law. Eligible shifts may qualify for additional differentials: 10% for weekday evenings and weekend days, 15% for weekday nights, and 21% for weekend evenings and nights. The assistant provides positive patient communication and service recovery, coordinates with staff and departments to support patient care, and may cover other departments as a float. Additional duties may include participating in peer interviews and placing ambulance calls as directed.

Requirements

High school diploma or GED, or a minimum of three years of experience.
Previous customer service experience.
Ability to organize and set day-to-day priorities using critical thinking skills.
Ability to multitask while remaining professional, focused, composed, and positive.
Excellent customer service skills; integrity, friendliness, and compassion.
Ability to establish appropriate and effective rapport with others.
Flexibility, initiative, and ability to work in a fast-paced environment.
Effective critical-thinking and problem-solving skills.
Proficiency with Microsoft Office products, including Word and Excel.
Strong organizational and interpersonal skills.
Ability to take and follow direction appropriately and positively.
Ability to work both independently and as part of a team.
Effective and appropriate written and oral communication skills.
Ability to speak, read, write, and follow instructions in English.

Nice To Haves

Previous medical-office experience preferred.

Responsibilities

Welcome patients, enter their information into applicable systems, and verify their identification.
Answer phone calls using proper identification and greetings; prioritize calls and messages and route them to the appropriate person or department.
Collect accurate patient demographic information and obtain required signatures during registration.
Ensure a valid order is in the medical record when necessary and coordinate with appropriate staff to obtain additional laboratory or imaging testing when needed.
Assist management with quality assurance as needed.
Obtain insurance information, scan insurance cards into the medical record, check medical necessity, and complete authorization requests as appropriate.
Use insurance verification tools and online resources.
Collect patient co-pays and other financial responsibilities, record payments in the medical record, and complete cash reconciliation and deposits.
Maintain confidential medical records, obtain records needed for office visits, process medical-information requests under established policies, respond to patient requests for records, and manage incoming and outgoing faxes.
Schedule medical-office appointments, basic diagnostic testing, referrals, physical, occupational or speech therapies, surgery, and imaging services as needed.
Provide positive patient communication and service recovery.
Participate in the peer interviewing process when able.
Place ambulance calls as directed.
Serve as a float or provide coverage in other departments when requested.
Perform other duties as assigned.