Front Office Assistant - Family Practice / Watergrass

Florida Medical Clinic•Wesley Chapel, FL

6d•Onsite

About The Position

The Front Office Assistant supports the daily activities of ambulatory and physician office operations. Duties include patient registration, telephone coverage, appointment scheduling, and patient referrals. The role works under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor. This position is in the Family Practice department at 7760 Curley Road, Wesley Chapel, Florida, and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school graduate or equivalent.
Six months of experience in a clerical office, general business, and/or customer service setting.

Responsibilities

Schedule patient appointments according to practice-specific protocols and patient preferences, obtaining required pre-certification and authorization for office visits when necessary.
Obtain accurate and complete patient demographic and insurance information.
Process medical-record requests according to Orlando Health and department-specific policies and procedures.
Comply with Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements.
Use office equipment and technology competently and answer telephone calls appropriately.
Demonstrate Commitment to Excellence standards and engage in efforts to improve patient satisfaction.
Interact professionally with patients and families.
Maintain reasonably regular and punctual attendance consistent with applicable Orlando Health policies and legal standards.
Maintain compliance with Orlando Health policies and procedures.
Participate in Quality Assurance/Quality Indicator activities as assigned.
Demonstrate awareness of legal issues and patient rights, and comply with regulatory and accrediting agency standards.
Use supplies efficiently.
Assist the Billing Service as requested.