Office Manager

Affinity Hospice•Florence, AL

23d

About The Position

The Office Manager oversees daily office operations in a hospice setting, ensuring efficiency, compliance, and exceptional service. The role provides administrative support, monitors compliance, and coordinates office activities to enhance organizational effectiveness.

Requirements

Current CPR certification.
Valid driver’s license and access to an insured, reliable vehicle in compliance with state and/or organizational requirements.

Nice To Haves

Associate degree in a related field from an accredited college or university, or international equivalent (preferred).
Previous healthcare experience (preferred).
Background in secretarial work and computer proficiency (preferred).

Responsibilities

Provide exceptional service to patients, families, referral sources, coworkers, and other stakeholders.
Assist team members as needed to maintain high service standards.
Answer and direct telephone calls promptly using professional telephone etiquette.
Welcome and assist guests courteously.
Manage incoming, outgoing, and interoffice mail.
Perform administrative tasks, including typing, faxing, and copying.
Partner with Human Resources on branch support and needs.
Input billing data into the computer system.
Order medical equipment and supplies and maintain accurate records of them.
Ensure clinical records comply with policies and state, federal, and ACHC regulations.
Protect the confidentiality of patient and organizational information.
Forward copies of clinical records to authorized personnel according to policy.
Conduct routine administrative record audits and report findings to the education and compliance department or agency leadership.
Monitor and follow up on missing or incomplete documentation, including unsigned physician orders, plans of care, and face-to-face documentation.
Escalate efforts to obtain missing documentation based on how long it has been outstanding and keep leadership informed.
Provide basic IT support for staff.
Communicate updates regarding admissions, discharges, visits, schedules, and clinical meetings as directed.
Track and record staff PTO.
Maintain records of admissions, discharges, IDTs, certification, and recertification for all branch staff members.
Assist with audits of patient information as needed.
Maintain accurate mailing lists of employees, patients, volunteers, medical directors, physicians, and nursing facilities, and update the Corporate Office as necessary.
Participate in community activities such as health fairs, conventions, and education programs as assigned.
Perform other duties as assigned to support department goals and initiatives.