Office Manager

Compass•Arlington Heights, IL

20d

About The Position

The Office Manager oversees daily office operations to ensure efficiency, organization, and productivity. This role serves as the primary point of contact for agents, staff, vendors, and visitors, supports brokerage operations, and maintains a professional work environment. Responsibilities include listing management, office operations, staff supervision where applicable, agent onboarding and training, brokerage support, reporting, meeting coordination, recordkeeping, technology and productivity, vendor and client relations, inventory management, check deposits, and notary services. The role may also perform other duties assigned by management.

Requirements

2–3 years of experience in customer service, training, office management, hospitality, or operations.
Ability to establish credibility with key agent decision-makers and influencers.
Strong listening skills and the ability to connect with others and empathize with customers’ pain points.
Strong problem-solving and analytical skills, with the ability to adapt and formulate solutions quickly.
Meticulous attention to detail and strong organizational skills.

Nice To Haves

Previous experience in real estate is a plus.
A passion for creating community within a space and encouraging in-office interaction, bonding, and engagement.

Responsibilities

Enter and maintain property listings and Home Warranty information in required systems.
Oversee daily office operations, including policies, procedures, IT systems, phone systems, and office supplies.
Train and manage front desk and support staff, if applicable, ensuring adherence to office procedures and performance expectations.
Conduct new agent onboarding meetings and provide ongoing training on company systems, tools, and resources.
Collaborate with Managing Brokers to support transactions and ensure timely communication.
Assist with preparation and review of monthly production and volume reports.
Prepare sales meeting presentations and coordinate meeting logistics.
Maintain accurate personnel and clerical records and update the office operations manual as needed.
Use office software and systems to enhance productivity and workflow.
Maintain professional relationships with vendors and clients.
Monitor and replenish office supplies, signage, and lockbox inventory.
Manage check deposits and ensure proper documentation.
Provide notary services for staff, agents, and clients as needed.
Perform other duties as assigned by management.