Office Manager - Glendale Cactus Rd

Eye Care Partners Career Opportunities•Glendale, AZ

12d•Onsite

About The Position

The Office Manager is responsible for the overall sales, profitability, and operations of a Nationwide Vision office. The role delivers a world-class Total Patient Experience (TPE), supporting patients’ medical needs while maximizing retail sales. The Office Manager exercises independent judgment and discretion to manage the retail operation, support team members, and drive revenue and profitability. A Licensed Office Manager must have a State Optician’s License in states where the company requires one. The position is full-time. Offices are open Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m., although daily hours vary by location. The employee must be available to work any shift within those hours and may sometimes need to work earlier or later. Work is primarily in a standard office or clinical setting, with travel to other locations potentially required.

Requirements

Management experience is required.
A high school diploma or GED is required.
Must receive a favorable background-check result as required by the state.
Must provide proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the role’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking, sitting, and standing; regular bending, stooping, and reaching; fine motor use of hands; and visual and auditory acuity.

Nice To Haves

Industry-related experience is beneficial.
An optician license is preferred.
ABO and/or NCLE credentials may be required.

Responsibilities

Direct and execute office sales and profitability through effective delivery of the Total Patient Experience.
Build and maintain a good working relationship with the associated doctor or doctors and act as liaison between the doctor and office team.
Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and available tools to achieve revenue and EBITDA growth.
Motivate team members and communicate changes or news in a positive, supportive, and constructive manner.
Maintain the facility to corporate standards, including the building, equipment, parking lot, grounds, safety rules, HIPAA and OSHA requirements, hazardous-material handling, and waste disposal.
Monitor and enforce company cash-handling policies and procedures, including petty cash requirements, and submit financial documents accurately and on schedule.
Oversee day-to-day office operations, including team-member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team-member training.