Office Manager - Glendale Cactus Rd

Nationwide Vision•Glendale, AZ

11d•Onsite

About The Position

The Office Manager is responsible for delivering a world-class Total Patient Experience that supports patients’ medical needs while maximizing retail sales. The role oversees the sales and profitability of an office location and manages its operations, including team-member support, merchandising, inventory, training, and safety. The manager executes the Total Patient Experience to drive revenue and profitability and uses independent judgment and discretion in managing the retail operation. In states where required by the company, a Licensed Office Manager must hold a State Optician’s License. The role is primarily performed in a standard office or clinical setting. Travel to other locations may be required to carry out essential duties. The offices operate Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m.; daily hours vary by location. The manager will not work all listed hours but must be available for any shift within those hours, and may need to work earlier or later as needed.

Requirements

Management experience is required.
A high school diploma or GED is required.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Must receive a favorable background check result as required by the state.
Must provide proof of identity and authorization to work in the United States.
Ability to meet the role’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking, sitting, and standing; bending, stooping, and reaching; and sustained visual and auditory acuity.

Nice To Haves

Industry-related experience is beneficial.
ABO and/or NCLE credentials may be required.
An optician license is preferred.

Responsibilities

Direct and execute sales and profitability for an individual office location through effective execution of the Total Patient Experience.
Develop and maintain a good working relationship with the doctor or doctors associated with the location and serve as a liaison between the doctor and office team.
Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and tools to achieve revenue and EBITDA growth.
Motivate team members by maintaining a positive approach and communicating changes or news supportively and constructively.
Maintain the facility to corporate standards, including the building, equipment, parking lot, and grounds; uphold safety rules, HIPAA and OSHA requirements, hazardous-material handling, and waste disposal practices.
Monitor and enforce cash-handling policies and procedures, including petty cash procedures, and submit required financial documents accurately and on schedule.
Oversee daily office operations, including team-member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team-member training.