Office Manager - Glendale Cactus Rd

Eye Care Partners•Glendale, AZ

11d•Onsite

About The Position

The Office Manager is responsible for the overall sales, profitability, and day-to-day operations of an individual Nationwide Vision office. The role delivers a world-class Total Patient Experience (TPE) that supports patients’ medical needs while maximizing retail sales. The manager exercises independent judgment in managing office performance and oversees team support, merchandising, inventory, training, and safety. A Licensed Office Manager must hold a state optician’s license where required by the company. The position is based primarily in a standard office or clinical setting. Travel to other locations may be needed to carry out essential duties. The office’s hours vary by location; listed hours are Monday–Friday, 8 a.m.–7 p.m., and Saturday, 8 a.m.–4 p.m. The manager must be available to work shifts within those hours and may need to work earlier or later as needed.

Requirements

Management experience is required.
High school diploma or GED is required.
Must obtain a favorable background-check result as required by the state.
Must provide proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the stated physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds.
Open availability to work shifts within the location’s operating hours; earlier or later work may be needed.

Nice To Haves

Industry-related experience is beneficial.
Optician license preferred.
ABO and/or NCLE credentials may be required.

Responsibilities

Direct and execute the office’s sales and profitability through effective delivery of Total Patient Experience (TPE).
Develop and maintain working relationships with associated doctors and act as a liaison between the doctors and office team.
Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and available tools to achieve revenue and EBITDA growth.
Motivate team members through positive, supportive, and constructive communication about changes and news.
Maintain the facility, equipment, parking lot, and grounds to corporate standards; follow safety rules and HIPAA and OSHA requirements, including hazardous-material handling and waste disposal.
Monitor and enforce company cash-handling procedures, including petty cash policies, and submit required financial documents accurately and on schedule.
Oversee daily office operations, including team scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team training.