Office Manager

Dead River Company•West Lebanon, NH

20d•Onsite

About The Position

The Office Manager oversees daily office operations for Dead River Company’s district, leads and develops office staff, and ensures an outstanding customer experience. As a trusted leader and company ambassador, this position fosters a collaborative, customer-focused workplace while supporting operational excellence. The role is based at the company’s Market location in West Lebanon, New Hampshire.

Requirements

College degree or equivalent relevant work experience.
Several years of supervisory experience in an office or customer service environment.
Proven ability to lead, motivate, and develop successful teams.
Strong customer service and conflict-resolution skills.
Excellent verbal and written communication skills.
Strong organizational, analytical, and problem-solving abilities.
Sound judgment and effective decision-making skills.
Ability to prioritize, delegate, and follow through on commitments.
Experience developing and delivering employee training.
Positive leadership style and interest in coaching and mentoring others.
Ability to thrive in a fast-paced, service-oriented environment.

Responsibilities

Recruit, hire, onboard, and develop office team members.
Lead, coach, and support customer service staff to deliver exceptional service.
Conduct weekly team huddles and ongoing coaching conversations.
Resolve complex customer concerns professionally and with care.
Complete performance evaluations and performance scorecards, and provide wage recommendations.
Manage district payroll submissions and employee benefit changes.
Partner with district leadership on department meetings, budgeting activities, and strategic planning.
Promote a positive culture based on teamwork, accountability, and continuous improvement.
Ensure compliance with company policies and applicable state and federal regulations.
Provide leadership and support for employee training, sales initiatives, office safety, workers’ compensation, and district events.
Identify opportunities to improve reporting processes and operational efficiency.