Office Manager

Delaware, County of•Delaware, OH

About The Position

The Office Manager coordinates and supports the daily administrative and operational functions of the Veteran Services office to promote efficient operations and effective service delivery to veterans and their families. The role provides administrative and fiscal support, processes payroll, coordinates Veteran Service Officer assignments and workloads, and provides backup transportation coordination. The Office Manager works closely with departmental staff and leadership and reports to the Director and Deputy Director. The position requires an honorably discharged veteran of the United States military, a high school diploma or equivalent, and four years of related work experience. The employee must be a licensed notary public or obtain the license within six months of employment, hold a valid Ohio Driver’s License with an acceptable driving record, and meet and maintain qualifications for driving on county business. All licenses and certifications must be maintained as a condition of employment.

Requirements

Honorably discharged veteran of the United States military.
High school diploma or equivalent.
Four years of related work experience.
Be a licensed notary public or obtain the license within six months of employment.
Valid Ohio Driver’s License and acceptable driving record.
Meet and maintain qualifications for driving on county business as a continued condition of employment.
Maintain all licenses and certifications as a continued condition of employment.

Responsibilities

Receive and greet clients and visitors and answer basic questions about office functions, including benefits, claims, financial assistance, resource connections, outreach, education benefits, and transportation.
Receive, prepare, file, and maintain documents, records, and correspondence.
Perform typing, word processing, and related computer operations accurately.
Prepare correspondence, complete forms, and develop reports.
Enter and process employee payroll.
Create purchase orders, manage office purchasing cards, pay bills, and track the budget under the Director’s direction.
Coordinate service officer assignments by monitoring workload distribution through office software and logging entries.
Maintain regular and predictable attendance.
Attend training sessions, video conferences, and workshops.
Work overtime and outside the typical work schedule or business hours as required.
Order, maintain, and distribute office supplies.
Provide transportation coordination support when the Transportation Officer is absent, including receiving calls, interacting with clients, scheduling rides and drivers, and maintaining transportation records.
Assist departmental staff with projects and functions, including outreach and collaboration with outside organizations.
Receive customer complaints and direct them to appropriate personnel.
Handle public inquiries, including inquiries from people with disabilities and people who may be upset, difficult, or ill, and interactions involving service animals.
Operate County vehicles for assigned departmental duties, including travel to work locations, meetings, training sessions, and other authorized destinations, in accordance with safety requirements and County policies.
Maintain appointment calendars as requested.
Perform other duties as assigned.