Office Manager

Eye Care Partners•Fredericksburg, VA

28d

About The Position

The Office Manager is responsible for the overall sales, profitability, and day-to-day operations of an EyeCare Partners office location. The role aims to deliver a world-class Total Patient Experience that supports patients’ medical needs while maximizing retail sales. The Office Manager manages team member support, merchandising, inventory, training, safety, and operational performance, using independent judgment and discretion. A Licensed Office Manager must hold a State Optician’s License in states where the company requires one. The role works primarily in a standard office or clinical setting. Travel to other locations may be necessary to carry out essential duties. The position includes frequent walking, sitting, and standing; regular bending, stooping, and reaching; handling items up to 25 pounds; and constant use of fine motor skills and technology. Occasional driving or climbing may also be necessary.

Requirements

Management experience is required.
A high school diploma or GED is required.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Must have a favorable background-check result as required by the state.
Must provide proof of identity and the right to work in the United States.
A State Optician’s License is required for a Licensed Office Manager in states where the company requires it.
Ability to perform the physical demands described for the role, including lifting, carrying, pushing, and pulling items up to 25 pounds.

Nice To Haves

Industry-related experience is beneficial.
ABO, NCLE, and/or LDO credentials may be preferred.

Responsibilities

Direct and execute the sales and profitability of an individual office location through effective implementation of the Total Patient Experience (TPE).
Develop and maintain working relationships with doctors associated with the location and serve as a liaison between doctors and the office team.
Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and available tools to achieve revenue and EBITDA growth.
Motivate team members through positive communication about changes and news.
Maintain the facility, building, equipment, parking lot, and grounds to corporate standards, and comply with safety rules, HIPAA and OSHA requirements, hazardous-material handling, and waste-disposal practices.
Monitor and enforce cash-handling procedures, including petty cash, and submit financial documents accurately and on schedule.
Oversee day-to-day office operations, including team scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team training.