Office Manager - Orange City

COAST DENTAL•Orange City, FL

3d•Onsite

About The Position

The Office Manager is responsible for building and maintaining a successful practice by communicating with the team and managing goals and expectations. The role establishes accountability, authority, and responsibility within the team and provides support, communication, and guidance to improve team performance. The Office Manager may travel between offices to provide coverage and may manage an office that is not fully staffed. The position oversees front-office team members and operations, including patient communication, insurance processes, financial controls, scheduling, payroll, inventory, safety, and coordination with corporate and back-office staff. It also responds to patient complaints and ensures office paperwork, training, and monthly checklists are completed accurately and on time.

Requirements

Associate's degree in business or equivalent.
Three years of working experience.
Working knowledge of front- and back-office healthcare operations.
Effective communication and time management skills.
Understanding of general dental terminology.
Intermediate computer skills.
Working knowledge of Internet Explorer, Microsoft Word, Microsoft Excel, and dental office software.
Completion of a Level 2 background screening through the Florida Agency for Health Care Administration (AHCA) is required for Florida positions; if the applicant does not have an active screening, the onboarding specialist will coordinate and schedule it.

Nice To Haves

Prior management experience is strongly preferred.
Experience with EagleSoft is preferred.

Responsibilities

Hire, train, and manage the performance of office team members.
Serve as the office expert on basic job knowledge, including filing insurance claims, cash management, office software, insurance verification, and insurance linkage.
Explain treatment plans and payment options to patients.
Review Accounts Receivable collection percentages and train the team on them.
Ensure daily deposits are completed accurately and on time, and maintain control of office petty cash.
Ensure the office is secure while serving as an assigned key holder.
Travel between offices as needed to provide coverage when other office managers are unavailable or offices lack a permanent provider.
Train on and review patient financing and credit volume and accuracy with the team.
Train the team and ensure effective customer service over the telephone and in person.
Train the team and hold team members accountable for maintaining a productive office schedule.
Meet and manage to minimum monthly performance goals established by Regional Management.
Communicate effectively to support cooperation between front-office and back-office staff, including sharing and responding to emails, newsletters, policy updates, correspondence, training, meeting and webinar information, and relevant data.
Respond to general dentistry and specialty patients and patient complaints in a timely and professional manner.
Train staff or arrange training as needed.
Ensure paperwork is accurate and completed on time.
Review and approve office payroll for accuracy and control overtime.
Oversee office supplies and inventory and ensure cost effectiveness.
Support retention of staff and patients and monitor turnover.
Ensure workplace safety, including timely and accurate workers' compensation reporting and post-accident investigations, completion of annual OSHA Bloodborne Pathogen training, accurate and available MSDS sheets, and tracking, exchange, and review of office radiation badges.
Complete the Monthly Check List and ensure all areas are up to date.
Communicate effectively and act as a liaison between corporate and office staff regarding changes, procedures, postings, and related matters.
Perform other duties and responsibilities as assigned.
Maintain a positive attitude, professional appearance, and professionalism and leadership in the role.