Regional Business Office Manager - Orange County

Main Template•Santa Ana, CA

About The Position

The Regional Business Office Manager (RBOM) ensures that assigned programs receive high-quality business office support. The role has an indirect supervisory relationship with Business Office Managers and Office Coordinators and partners with Program Administrators to support and train business office personnel in financial oversight, monitoring, and compliance. Support is provided both on-site and remotely, with regular travel to assigned programs throughout Orange County for support, training, and auditing. Candidates must reside within Orange County or close proximity to the designated region. The RBOM supports and coordinates regional business office financial operations, helps ensure compliance with corporate and program policies, and provides training and guidance to staff. The role also works with operations leadership and stakeholders to consider quality-of-care and safety issues when assessing program-design changes, and maintains regular communication with program leadership and the finance team. This is a full-time, day-shift position with a schedule of 8:00 AM to 5:30 PM, Monday through Friday. The expected starting wage range is $78,235.65–$87,431.29; the assigned pay range depends on the geographic location where the role is performed, and starting pay is commensurate with relevant experience above the minimum requirements. Travel is required throughout the assigned region. Employees must be willing to use a personal vehicle for work travel; weekly mileage is reimbursed at the IRS rate. Employment is contingent on applicable post-offer physical examination, a two-step PPD tuberculosis test, acceptable criminal background clearances, excluded-party sanctions, and degree or license verification. Applicants must be at least 18, be fingerprinted, and receive Department of Justice clearance. A valid driver’s license, motor vehicle clearance, and proof of auto insurance are required if driving is part of the position; the posting also requires a current driver’s license and personal vehicle insurance with the employee listed as a driver.

Requirements

Bachelor’s degree from an accredited college or university, including at least one academic year of accounting units.
Five years of related experience, preferably in business office, accounting, or financial operations.
Experience with accounts payable and receivable, payroll processing, journal entries, financial statement review, accruals, cost transfers, and accounting or billing systems such as QuickBooks.
Ability to function independently, work effectively with a wide variety of individuals, and maintain confidentiality.
Experience delivering onboarding, procedural, or policy-based staff training and adapting content for different roles and learning styles.
Demonstrated organizational, time-management, and project-management skills, including the ability to prioritize and manage multiple tasks with minimal supervision.
Demonstrated business communication skills.
Demonstrated computer skills, including use of software applications.
Analytical and problem-solving skills.
Residence within or close proximity to the designated region; for this position, candidates must reside within Orange County.
Willingness to travel throughout the region; travel amount varies with region size.
At least 18 years of age.
Fingerprinting and Department of Justice clearance, including signing under penalty of perjury that there has been no conviction of a crime other than minor traffic offenses.
Successful completion of applicable post-offer physical examination, two-step PPD tuberculosis test, criminal background clearances, excluded-party sanctions, and degree or license verification.
Current valid driver’s license and personal vehicle insurance with the applicant listed as a driver; willingness to use a personal vehicle for work travel.
If driving is required, valid driver’s license, motor vehicle clearance, and proof of auto insurance must be provided at employment and maintained throughout employment.

Responsibilities

Support financial functions of business offices in the assigned region.
Assist with planning, organizing, and coordinating activities of regional business offices in accordance with corporate and program policies.
Train new and existing business office staff in the assigned region.
Ensure time-sensitive business office duties, such as banking, payroll, and Representative Payee duties, are performed during staff absences or vacancies.
Assist in formulating corporate fiscal policies and procedures and monitor program compliance.
Review and analyze corporate and program fiscal policies and procedures; recommend revisions and efficiency improvements.
Assist with establishing staffing requirements and assignments.
Provide direction and interpret policies for program staff on financial and administrative matters.
Ensure policy and procedural changes are disseminated and implemented at assigned programs.
Ensure programs follow financial policies and procedures.
Coordinate assigned staff efforts and promote cost-effective use of personnel, supplies, and equipment.
Oversee business office operations, including auditing and review, to ensure compliance with Telecare policies and procedures.
Collaborate with operations leadership and stakeholders to consider quality-of-care and safety issues when evaluating program-design changes.
Demonstrate knowledge of Telecare’s customers, including clients or residents, families, and governmental agencies, in interactions and conduct.
Train Program Administrators in fiscal policies and procedures within the assigned region.
Use management practices that empower staff, set clear expectations, provide frequent feedback, and support continuous quality improvement.
Assist in establishing and maintaining job specifications and descriptions for business office staff in assigned programs.
Assist with hiring business office staff within the assigned region.
Demonstrate Telecare’s mission, purpose, values, and beliefs in interactions with internal and external stakeholders.
Meet regularly with program leadership to maintain open communication and strong relationships with the finance team.
Travel throughout the assigned region for on-site support, training, auditing, and meetings.

Benefits

Paid time off accrued each pay period for eligible employees working 20 or more hours per week, with prorated accrual for part-time schedules and annual carryover up to set caps.
Nine paid holidays.
Free continuing education units (CEUs).
Free supervision for BBS Associate License.
Coaching and mentorship.
Online university tuition discount.
Company scholarships.
Medical insurance.
Vision insurance.
Dental insurance.
401(k).
Employee Stock Ownership Plan.
Weekly mileage reimbursement at the IRS rate for use of a personal vehicle for work travel.