Regional Business Office Manager - Orange County

Telecare Corporation • Santa Ana, CA

2d • $78,236 - $87,431

About The Position

The Regional Business Office Manager (RBOM) ensures that programs receive high-quality business office services across an assigned region. The role has an indirect supervisory relationship with Business Office Managers and Office Coordinators and partners with Program Administrators to support and train business office personnel in oversight, monitoring, and compliance with financial policies and procedures. Support is provided both on-site and remotely. The position is not based at a single office; the employee must reside within or near Orange County and travel regularly to assigned programs for support, training, and auditing.

The RBOM supports and coordinates regional business office financial functions, trains business office staff and Program Administrators, monitors compliance with corporate and program fiscal policies, and helps oversee business office operations. The role also supports staffing, hiring, policy implementation, operational efficiency, and regular communication with program leadership. The position is full-time, daytime hours, Monday through Friday, 8:00 AM to 5:30 PM.

Requirements

• Bachelor’s degree from an accredited college or university, including at least one academic year of accounting units.
• Five years of related experience.
• Ability to work independently, work effectively with a wide variety of individuals, and maintain confidentiality.
• Experience delivering onboarding, procedural, or policy-based training to staff, with the ability to adapt content for different roles and learning styles.
• Demonstrated organizational, time-management, and project-management skills, including the ability to prioritize and manage multiple tasks with minimal supervision.
• Must live within or in close proximity to the designated region.
• Must be fingerprinted, sign under penalty of perjury that there has been no conviction of any crime other than minor traffic offenses, and receive Department of Justice clearance.
• Must be at least 18 years old.
• Must complete applicable post-offer physical examination, two-step PPD tuberculosis test, criminal background clearances, excluded-party sanctions screening, and degree or license verification with acceptable results.
• Valid and current driver’s license and personal vehicle insurance listing the applicant as a driver.
• Willingness to use a personal vehicle for meetings and other duties; mileage is reimbursed weekly at the IRS rate.
• Demonstrated business communication skills.
• Demonstrated computer skills, including software applications.
• Analytical and problem-solving skills.

Responsibilities

• Provide support for financial functions of Business Offices in the assigned region.
• Assist with planning, organizing, and coordinating the activities of regional Business Offices in accordance with corporate and program policies.
• Train new and existing Business Office staff in the assigned region.
• Ensure time-sensitive duties, such as banking, payroll, and Representative Payee work, are performed during staff absences or vacancies.
• Assist in formulating corporate fiscal policies and procedures and monitor program compliance.
• Review and analyze corporate and program fiscal policies and procedures and recommend revisions or efficiency improvements.
• Assist with establishing staffing requirements and assignments.
• Provide direction and interpret policies for program staff on financial and administrative matters.
• Ensure policy and procedural changes are communicated and implemented within assigned programs.
• Ensure programs follow financial policies and procedures.
• Coordinate assigned staff efforts and promote cost-effective use of personnel, supplies, and equipment.
• Oversee business office operations, including auditing and review, to ensure compliance with Telecare policies and procedures.
• Collaborate with operations leadership and stakeholders to consider quality-of-care and safety issues when evaluating program design changes.
• Provide training to Program Administrators on fiscal policies and procedures.
• Use management practices that empower staff, set clear expectations, provide frequent feedback, and support continuous quality improvement.
• Assist with maintaining job specifications and descriptions for Business Office staff in assigned programs.
• Assist with hiring Business Office staff in the assigned region.
• Demonstrate Telecare's mission, purpose, values, and beliefs in interactions with internal and external stakeholders.
• Meet regularly with program leadership to maintain open communication and strong relationships with the finance team.
• Travel throughout the assigned region to provide on-site support, training, and auditing.

Benefits

• Paid time off for eligible employees working 20 or more hours per week, accrued each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps.
• Nine paid holidays.
• Free continuing education units, supervision for BBS Associate License, coaching, and mentorship.
• Online university tuition discount and company scholarships.
• Medical, vision, and dental insurance.
• 401(k).
• Employee Stock Ownership Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager