Office Manager

Catholic Health•West Islip, NY

22d

About The Position

The Office Manager organizes, monitors, and controls the business operations of a physician medical practice and provides administration and coordination for department activities and programs, including finance, administration, compliance, revenue cycle, technical/IT, and human resources in an ambulatory setting. The role is responsible for maintaining PCMH accreditation standards for the medical office, if applicable. The Office Manager supports a positive patient experience, improves workflow efficiency through technology and team-based care, communicates operational and HR updates, and coordinates staffing and onboarding activities. The role also serves as the practice’s HIPAA Privacy Officer and must achieve EPIC Super User status.

Requirements

High school diploma or GED with a concentration of courses in Secretarial Science, or an associate degree in Healthcare or Business Administration; a bachelor's degree is preferred. In lieu of a degree, a minimum of five years of experience is required.
At least three years of administrative or clinic management experience.
Competence applying general operational and personnel practices, accounting and budgeting principles, and coordinating clinic administrative functions.

Nice To Haves

Bachelor’s degree.

Responsibilities

Ensure patients receive timely appointments, have easy access to information, and receive clear communication from providers.
Improve workflow efficiency by using technology and supporting how patient care is shared within the team.
Communicate operational, policy, and procedure updates to physicians and staff.
Assign staff tasks to ensure practice calls are promptly answered and screened, messages are accurately recorded, and messages are distributed to appropriate personnel.
Serve as the HIPAA Privacy Officer for the practice; ensure staff complete required Healthstream training on time and report suspected privacy breaches promptly to the Physician Enterprise Privacy Officer.
Achieve EPIC Super User status.
Collaborate with Human Resources to interview and select staff for the medical practice.
Assist with new employee onboarding and schedule new employee orientation.
Communicate HR policies and procedures continually.