Office Manager

Omega Healthcare Solutions•FL, FL

28d•$58,240 - $70,720•Onsite

About The Position

This role serves as the primary onsite point of contact for workplace and facility matters, ensuring a professional, organized, safe, and employee-ready contact center environment. The Office Manager will conduct routine site walk-throughs, coordinate issue resolution for various facility aspects, and maintain seating plans and workspace assignments. They will support various site activities by coordinating logistics, monitor site capacity, and recommend improvements for space utilization and cost efficiency. The position also involves coordinating with building management and vendors, managing service requests, and ensuring safety protocols are followed. Additionally, the role handles office administration, including supplies, mail, and catering, and acts as the onsite facilities coordinator during disruptions, partnering on business continuity and security. Key success indicators include maintaining a safe and operational workplace, demonstrating strong ownership, balancing employee service with cost discipline, building effective relationships, maintaining accurate records, handling confidential information appropriately, and remaining solutions-oriented in a fast-paced environment.

Requirements

Bachelor’s degree in business administration, Facilities Management, Hospitality, Operations, or a related field preferred; equivalent relevant experience may be considered.
Five or more years of experience in office management, facilities coordination, workplace operations, site administration, hospitality operations, or a similar onsite support role in a professional or high-volume environment.
Demonstrated experience coordinating vendors, property management, workplace services, office supplies, access or visitor processes, and multiple competing site priorities with strong follow-through.
Strong organizational, customer-service, problem-solving, written, and verbal communication skills, with proficiency in Microsoft Office applications and comfort maintaining trackers, service requests, budgets, invoices, schedules, and other administrative records.
Ability to exercise sound judgment, work independently, handle urgent site issues calmly, maintain confidentiality, and collaborate effectively with employees and leaders at all levels.
Ability and willingness to complete all required Omega, building, client, safety, privacy, security, and program training.
Must be able to maintain reliable onsite attendance and respond to time-sensitive workplace matters during assigned or reasonably required coverage periods.

Nice To Haves

Candidates with an Engineering background (Mechanical, Electrical, or related disciplines), along with exposure to soft services such as housekeeping, security, and allied facility management functions, will be preferred.
Experience supporting a contact center, healthcare operation, business-process outsourcing environment, or other site with extended operating hours and a large onsite employee population is preferred.
Experience supporting new-site launches, rapid hiring or training ramps, workplace moves, building access systems, business-continuity activities, or regulated environments is preferred.
Experience managing vendor relationships, office budgets, purchasing workflows, facility service requests, safety activities, or workplace projects is preferred.
Familiarity with workplace access-control, visitor-management, work-order, purchasing, or facilities-management systems is preferred.

Responsibilities

Serve as the primary onsite point of contact for workplace and facility matters and maintain a professional, organized, safe, and employee-ready contact center environment.
Conduct routine site walk-throughs and coordinate timely resolution of issues involving workstations, furniture, lighting, HVAC, restrooms, break areas, meeting rooms, training spaces, common areas, signage, cleanliness, noise, and other workplace conditions.
Maintain seating plans, workspace assignments, conference and training room readiness, visitor areas, lockers, storage, and other shared spaces in coordination with Operations, Human Resources, Training, and IT.
Support new-hire waves, training classes, client visits, leadership meetings, employee events, and other site activities by coordinating room setup, seating, supplies, access, catering, signage, and related logistics.
Monitor site capacity and recurring workplace needs and recommend practical adjustments to improve space utilization, employee experience, operational readiness, and cost efficiency.
Coordinate day-to-day activities with building management, janitorial, maintenance, security, waste, food or vending, office-supply, furniture, and other facility vendors in accordance with approved contracts and service expectations.
Open and track facility service requests, follow through to completion, document recurring issues, and escalate outages, repairs, safety concerns, or vendor performance issues that may affect contact center operations.
Coordinate vendor access and onsite work, recurring inspections, preventive maintenance, minor repairs, deliveries, furniture needs, office moves, and other physical-site activities while minimizing disruption to production and training.
Maintain site emergency contacts, evacuation information, safety supplies, incident documentation, and other assigned workplace safety materials; coordinate building-directed drills and safety activities as required.
Partner with Procurement, Finance, and leadership on approved purchases, vendor invoices, site-related budgets, and cost tracking; identify opportunities to control expenses and eliminate unnecessary services or spend.
Coordinate employee and visitor badges, building access, keys, parking access, visitor registration, and related records in partnership with Human Resources, IT/Security, and building management.
Manage routine office administration, including supplies, common-area materials, mail and deliveries, conference-room coordination, catering, vendor appointments, office communications, and other site logistics.
Maintain appropriate inventory levels for general office, pantry, meeting, training, and workplace supplies and coordinate replenishment within approved budget and purchasing processes.
Act as the onsite facilities coordinator during power, HVAC, water, access-control, weather, building, or other physical-site disruptions and communicate status, operational impacts, and recovery needs to appropriate stakeholders.
Partner with Operations, IT, Security, Human Resources, and building management on business-continuity readiness, emergency response, site recovery, and physical security requirements, including visitor controls, restricted-area access, and protection of confidential information and equipment.