Office Manager

Elite DNA Behavioral Health•Daytona Beach, FL

21d

About The Position

Elite DNA Behavioral Health is seeking a full-time Office Manager in Montgomery, Alabama. The Office Manager maintains an orderly and efficient office routine, responds to patient inquiries and correspondence, and applies established guidelines to prioritize work, assess effectiveness, and adjust activities. The position reviews statements, invoices, receipts, and charges, and works with clinic staff on matters such as copay collections and accounts receivable to establish performance standards and monitor work progress and goals. The role provides services to individuals and coordinates support for psychiatrists, physician assistants, and advanced practice registered nurses. The Office Manager assists physicians and nurses with direct client care and administrative work, including filing, chart documentation, faxes, prescription medical programs, and telephone follow-up. Duties also include maintaining patient records, reviewing Athena messages and inboxes, triaging calls, and documenting and responding to patient interactions within required time frames. The position collaborates with colleagues to provide clients with a complete and positive experience and values cultural diversity and individual differences.

Requirements

Bachelor’s degree from an accredited college or university in business administration or a healthcare-related field; experience may substitute for some education.
Three to five years of experience in healthcare.
Proficiency in oral and written communication.
Excellent time and project management skills.
Excellent attention to detail, problem-solving, and customer service.
Positive interpersonal relationship skills with individuals and groups in a wide variety of settings.
Knowledge of medical terminology.
Ability to use Electronic Health Records effectively.
Proficiency in Microsoft Office.

Nice To Haves

Athena experience preferred.

Responsibilities

Maintain an orderly and efficient office routine and respond to patient inquiries and correspondence.
Prioritize work activities, evaluate their effectiveness, and modify activities as necessary.
Review statements, invoices, receipts, and charges.
Work with clinic staff on copay collections and accounts receivable, establish performance standards, and monitor work status and progress toward goals and objectives.
Provide services to individuals and coordination and support to psychiatrists, physician assistants, and advanced practice registered nurses.
Initiate and complete relevant documentation within organizational time frames.
Perform duties in a prioritized, organized manner to maximize clinic efficiency and productivity.
Collaborate with team members and other staff to provide clients with a complete, appropriate, and positive experience.
Follow instructions and complete duties assigned by providers and management staff.
Assist physicians and nurses with direct client care and administrative tasks, including filing, chart documentation, faxes, prescription medical programs, and telephone follow-up.
Maintain, copy, and file patient records and other information as needed.
Monitor voicemails throughout the day, return calls, resolve the reason for the call within 24 hours, and document each call and subsequent interaction.
Triage incoming patient calls and voicemail messages and document interactions within 24 hours.
Review Athena messages, inboxes, and other messages; respond and document accordingly.
Discuss patient concerns with the respective provider within 24 hours of an incoming call, email, voicemail, or message, and document appropriately within the same time frame.
Provide information about the after-hours call line and where patients can call with questions, and document the interaction in the patient chart.
Support a diverse workforce by valuing cultural diversity and individual differences.