Office Manager

EnterpriseKC•EnterpriseKC Leawood, KS

23d•Onsite

About The Position

The Office Manager is the first point of contact for EnterpriseKC (EKC) associates, guests, partners, and vendors, providing a welcoming and professional reception experience along with administrative and office operations support. The role oversees front desk reception, meeting rooms, hospitality, food and beverage, supplies, mail, scheduling, and building coordination so associates can focus on EKC’s mission. The Office Manager applies EKC’s Office Manager and Experience Planning Playbook in daily interactions and helps ensure the organization is associated with excellence and hospitality. The position supports meeting and event logistics, office and common-area upkeep, travel arrangements, onboarding, celebrations, building communications, and safety preparedness. It serves as the first line of contact for building management and basic office technology issues, maintains office checklists and procedures, and provides general administrative support across EKC. The role is in-office for 40 hours each week, with the ability to work outside normal business hours as needed for meetings and events.

Requirements

High School Diploma or G.E.D. required.
Experience in a customer service, reception, administrative, or office coordination role.
Ability to manage multiple tasks simultaneously in a fast-paced, deadline-driven environment.
Clear, concise verbal and written communication skills and excellent phone etiquette.
Strong typing, writing, proofreading, and editing abilities.
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
Comfort troubleshooting basic office technology, including printers, Wi-Fi, A/V, and video calls.
Ability to work outside normal business hours as needed for meetings and events.
Ability to sit for extended periods, with occasional standing and walking.
Ability to use hands to type and handle objects, tools, or controls; frequent stooping, bending, pulling, and pushing; and ability to reach with hands and arms.
Ability to talk and hear consistently and vision sufficient to clearly see and identify objects.
Ability to lift, carry, or move up to 25 pounds.
Friendly, outgoing, welcoming, organized, self-starting, detail-oriented, trustworthy, respectful, professional, and effective in a team environment; able to prioritize and exercise independent judgment in line with organizational policies.

Nice To Haves

Bachelor’s Degree preferred.

Responsibilities

Greet associates, guests, partners, and vendors; manage visitor check-in, notify hosts, direct or escort visitors, and provide hospitality and basic Wi-Fi or technology assistance.
Answer phone calls, take messages, manage general inbox communications, and act as a contact person for external entities.
Keep conference rooms tidy, stocked, set up, and technology-ready before meetings.
Arrange catering, food and beverages, and facilities for meetings, programs, and events; support visits and special events with guest validation, front desk coverage, setup, execution, and cleanup.
Order and maintain office supplies and kitchen and breakroom inventory; take weekly inventory, place orders, receive deliveries, put items away, and break down boxes.
Maintain a tidy kitchen and breakroom, including snacks, drinks, coffee, tea, dishwasher, coffee machines, refrigerator, and cabinets.
Maintain common areas and shared storage, including lights, music, TVs, furniture, plants, and seasonal décor.
Provide first-line support for printer, technology, and Wi-Fi issues, escalating to IT as needed; perform copying, scanning, filing, and collating.
Receive, sort, and distribute mail; respond to routine external correspondence as needed; handle packages and deliveries and notify recipients.
Provide general administrative support and assist with scheduling meetings and events, coordinating attendee availability.
Arrange travel itineraries and reservations for airline, car rental, and hotel using approved Travel & Expense processes.
Compile and distribute weekly meeting and event schedules to associates.
Act as the first line of contact with building management; report and follow up on HVAC, elevator, door access, parking garage, and trash issues through BuildingHub.
Conduct building walkthroughs, complete end-of-day tidy and security checks, communicate building and internal announcements, and educate associates on safety protocols.
Check the AED monthly and coordinate recurring vendor services; review facility needs and vendor contracts annually.
Coordinate new associate Day One logistics and first-week onboarding, including access, parking, office tour, desk setup, supplies, business cards, calendar setup with IT, parking apps, headshots, and team-file navigation.
Coordinate birthday and work anniversary recognition, monthly celebrations, seasonal décor, team-building and culture events, and the holiday party.
Learn and embody EKC’s history, culture, values, and policies; build trusted relationships with associates, partners, the Board, building management, and fellow tenants.
Apply the Experience Planning Playbook to guest and associate interactions and use the EKC Datasphere CRM to log and report on meetings and guests hosted.
Maintain daily, weekly, monthly, and annual office checklists and SOPs, reviewing them annually; comply with company policies and protect confidential information.
Develop and deliver a weekly Progress, Problems, Plans (P3) report and perform additional responsibilities as assigned.
Ensure guests and associates receive a warm, professional welcome; keep rooms and shared spaces clean, stocked, and ready; support prompt resolution of facility and technology issues; and help new associates feel welcome from Day One.