Office Manager

SERVPRO of Marshall, Starke, Pulaski & Fulton Counties•Kokomo, IN

5h•Onsite

About The Position

Servpro of Marshall, Starke, Pulaski, Fulton, Howard & Tipton Co is hiring an Office Manager for its Kokomo office. The role manages office staff in Plymouth and Kokomo and is responsible for hiring, managing, training, and motivating the office team. The Office Manager oversees accounting functions and administrative activities while ensuring customer satisfaction. This role supports owners, management, operations, production, and field teams; manages office resources and schedules; and follows SERVPRO guidelines while tracking progress. It is based in a fast-paced office environment and includes some filing-related physical activity.

Requirements

High school diploma or GED.
At least 1 year of management and/or supervisory experience.
At least 3 years of customer service and/or office-related experience.
Excellent written and verbal communication skills.
Exceptional organization and planning capabilities, with strong attention to detail.
Ability to successfully complete a background check, subject to applicable law.

Nice To Haves

Associate degree or bachelor's degree preferred.

Responsibilities

Assist in hiring office personnel and ensure employment best practices and compliance.
Manage training and development plans for the office team.
Oversee performance management for the office team.
Deliver financial reporting as needed.
Verify and analyze franchise performance reports.
Support owners, management, operations, production, and field teams while ensuring excellent customer service.
Manage office supplies, equipment, and inventory.
Coordinate meetings, schedules, and appointments.
Answer incoming calls, emails, and customer inquiries.
Comply with SERVPRO guidelines and track progress.