Office Manager

Opsahl Dawson•Lacey, WA

7d•$30 - $35•Onsite

About The Position

Ascend and Opsahl Dawson (ODC) are seeking an Office Manager to join the team in Lacey, Washington. The Office Manager is a pivotal part of daily operations, responsible for administrative tasks, office organization, and client and professional support while helping maintain an efficient, organized, and welcoming office environment. The role involves engaging with clients and team members and fostering positive working relationships. Ascend supports regional accounting firms with resources including growth capital, talent acquisition and training, quality management, technology and AI tools, shared back-office services, and leadership and equity programs. ODC is an accounting, tax preparation, and bookkeeping firm founded in 1979, with more than 175 people across the United States. It joined Ascend in January 2023.

Requirements

High school diploma or equivalent and some college coursework.
At least 3 years of administrative support experience.
Advanced working knowledge of Microsoft Office Suite.
Ability to handle confidential material reliably.
Commitment to providing exceptional internal and external service.
Ability to work some overtime hours during busy season.
Strong organization, time-management, verbal communication, and written communication skills.
Ability to manage multiple deadlines with minimal supervision and demonstrate self-motivation in a collaborative setting.
Team-oriented approach, commitment to high-quality work, strong interpersonal skills, and willingness to learn and adapt.

Nice To Haves

Bachelor's degree.
Experience with CCH or other tax software.
Experience working in a public accounting firm or professional services environment.

Responsibilities

Perform front desk duties, including greeting clients, answering phones, handling incoming and outgoing packages and mail, scanning, and running errands.
Maintain knowledge of general practices needed to serve clients, including tax-form delivery, billing policies, tax forms, and standard documents.
Provide strong customer service to clients and build interpersonal relationships with in-office and remote team members.
Meet compliance deadlines and maintain office-assigned task lists; communicate project deadlines, status updates, and workflow questions.
Assist with daily cash deposits and accept client payments as needed.
Maintain a safe, organized, neat, and accessible office, including conference rooms.
Coordinate with human resources on office employee onboarding and offboarding, community involvement, and marketing opportunities.
Coordinate with the company IT team as a liaison for location-related hardware and software needs and issues.
Manage office facilities and related communications, including office openings and closures, building maintenance, security and door systems, and service providers.
Order and maintain supplies and assist with firm snacks, meals, and events.
Maintain the shared kitchen, including opening and closing duties, running the dishwasher, monitoring refrigerator cleanliness, and communicating with staff as needed.
Stay current on software and technology and collaborate with the administrative team and leadership to be proactive and solution-oriented.
Complete other special projects as assigned.