Office Manager - Kissimmee (Experience Required)

Coast Dental•Kissimmee, FL

21d

About The Position

The Office Manager is responsible for building and maintaining a successful dental practice by communicating with the team, managing goals and expectations, and promoting accountability, authority, and responsibility. The role provides support, guidance, and communication to improve team performance. The Office Manager may travel between offices to provide coverage and may oversee an office that is not fully staffed. The position oversees office personnel and operations, including hiring, training, performance management, patient communication, financial processes, scheduling, payroll, supplies, inventory, safety compliance, and coordination between office staff and corporate. The role is hourly and works in visible areas designed to make a good impression. Workstations are generally clean, well-lit, and relatively quiet, and the work is sedentary.

Requirements

Associate's degree in business or equivalent, and three years of working experience.
Working knowledge of front- and back-office healthcare operations.
Effective communication and time-management skills.
Understanding of general dental terminology.
Intermediate computer skills, including working knowledge of Internet Explorer, Microsoft Word, Microsoft Excel, and dental office software.

Nice To Haves

Prior management experience is strongly preferred.
Experience with EagleSoft is preferred.

Responsibilities

Hire, train, and manage the performance of office team members.
Serve as the office expert on basic job knowledge, including filing insurance claims, cash management, office software, insurance verification, and insurance linkage.
Explain treatment plans and payment options to patients.
Review and train the team on accounts receivable and collection percentage.
Ensure daily deposits are completed accurately and on time, and maintain control of office petty cash.
Ensure the office is secure while serving as an assigned key holder.
Travel between offices as required to provide coverage when other office managers are unavailable or an office lacks a permanent provider.
Train the team on and review patient financing and credit volume and accuracy.
Train the team and ensure effective telephone and in-person customer service.
Train the team and hold them accountable for building a productive office schedule.
Meet and manage to minimum monthly performance goals set by Regional Management.
Communicate effectively to ensure cooperation between front- and back-office staff, including sharing emails, newsletters, policy updates, correspondence, training, meeting and webinar information, and appropriate data.
Respond to general dentistry and specialty patients and patient complaints in a timely, professional manner.
Train staff or arrange training as needed.
Ensure paperwork is timely and accurate.
Review and approve office payroll for accuracy and control overtime.
Oversee office supplies and inventory and ensure cost effectiveness.
Support retention of staff and patients and monitor turnover.
Ensure safety procedures, including timely and accurate workers’ compensation reporting and post-accident investigation; completion of annual OSHA Bloodborne Pathogen training; accurate, onsite MSDS sheets; and tracking, exchange, and review of office radiation badges.
Complete the Monthly Check List and ensure all areas are up to date.
Communicate effectively and act as a liaison between corporate and office staff regarding changes, procedures, postings, and related matters.
Perform other duties and responsibilities as assigned.