Assistant Office Manager - East Colonial (Dental Experience Required)

COAST DENTAL•Orlando, FL

1d•Onsite

About The Position

The Assistant Office Manager is an active member of the front office team, providing support to patients and office team members through excellent customer service and communication. The role works collaboratively with the Office Manager to support daily office operations, patient scheduling and billing, insurance verification, administrative processes, and coordination between front and back office teams. In the Office Manager’s absence, the Assistant Office Manager is responsible for ensuring daily deposits are completed accurately and on time and for maintaining office petty cash.

Requirements

Associate degree in business or equivalent, and two years of work experience preferred.
Working knowledge of front and back office healthcare operations.
Basic clerical and administrative skills.
Effective communication skills and professional, courteous phone etiquette.
Working knowledge of online search engines such as Microsoft Edge and Chrome.
Effective time management and ability to manage multiple tasks and priorities.
Positive attitude, motivation, and ability to work as a team player.
Professional, clean, neat appearance that meets company standards.
Dental experience required, as stated in the job title.

Nice To Haves

Experience with dental practice management software such as EagleSoft.
Basic knowledge of insurance processes and dental terminology.
Prior management experience.

Responsibilities

Work with the Office Manager to provide patients with prompt, quality customer service.
Follow Accounts Receivables policies and offer patients alternate payment options, including third-party financing.
Provide customer service in person, by telephone, and by email.
Build productive appointment schedules and ensure patients are re-appointed before leaving or after canceling existing appointments.
Explain treatment plans to patients when necessary.
In the Office Manager’s absence, complete daily deposits accurately and on time and maintain office petty cash.
Communicate between front office and back office teams, including sharing relevant emails, newsletters, announcements, policy updates, correspondence, training, meeting and webinar information, and other data.
Respond to general dentistry and specialty patients and manage complaints promptly and professionally.
Ensure online and paper documents and forms are completed accurately and on time.
Ensure team safety and timely, accurate reporting of workers’ compensation claims; complete post-accident investigations.
Ensure the team completes annual Bloodborne Pathogens training through Coast Dental’s online training portal.
Ensure location Safety Data Sheets are accurate and posted in Coast Dental’s online Document Library.
Track, exchange, and review office radiation/dosimeter badges.
Complete insurance verifications two business days before patient visits, determine coverage and benefit limits, and link insurance appropriately in EagleSoft.
Complete the patient walkout and billing process by reviewing charts and confirming documentation and procedures match the Doctor’s routing slip.
Complete the End-of-Day process, including insurance claim submissions and pre-determinations/pre-authorizations, as directed by the Office Manager.
Participate in morning huddles, chart reviews, and routine office meetings.
Participate in assigned office checklist duties.
Perform other duties and responsibilities as assigned.