Assistant Office Manager - Metro West (Dental Experience Required)

COAST DENTAL•Orlando, FL

1d•Onsite

About The Position

The Assistant Office Manager is an active member of the front office team, providing support to patients and office team members through excellent customer service and communication. The role works collaboratively with the Office Manager to support day-to-day office operations, patient scheduling and billing, insurance processes, team communication, and workplace safety. In the Office Manager’s absence, the Assistant Office Manager also supports daily deposits and petty cash control.

Requirements

Associate degree in business or equivalent, and two years of working experience preferred.
Working knowledge of front and back office healthcare operations.
Basic clerical and administrative skills.
Effective communication skills and professional, courteous phone etiquette.
Working knowledge of online search engines, such as Microsoft Edge and Chrome.
Effective time-management skills and ability to manage multiple tasks and priorities.
Positive attitude, motivation, and ability to work as a team player.
Professional, clean, and neat appearance that meets company standards.
Dental experience required, as indicated in the job title.

Nice To Haves

Experience with dental practice management software such as EagleSoft.
Basic knowledge of insurance processes and dental terminology.
Prior management experience.
Associate degree in business or equivalent, and two years of working experience are preferred.

Responsibilities

Work with the Office Manager to provide patients with prompt, quality customer service.
Follow accounts receivable policies and offer patients alternate payment options, including third-party financing.
Provide customer service in person, by telephone, and by email.
Build a productive appointment schedule and ensure patients are reappointed before leaving or after canceling appointments.
Explain treatment plans to patients when necessary.
In the Office Manager’s absence, complete daily deposits accurately and on time and maintain control of office petty cash.
Facilitate communication and cooperation between front office and back office teams, including sharing emails, announcements, policy updates, correspondence, training information, and meeting and webinar details.
Respond to general dentistry and specialty patients and manage complaints promptly and professionally.
Ensure online and paper documents and forms are timely and accurate.
Ensure team safety and timely, accurate reporting of workers’ compensation claims; complete post-accident investigations.
Ensure team members complete annual Bloodborne Pathogens training through Coast Dental’s online training portal.
Ensure Safety Data Sheets for each location are accurate and posted in Coast Dental’s online Document Library.
Track, exchange, and review office radiation/dosimeter badges.
Complete insurance verifications two business days before patient visits, determine coverage and benefit limits, and appropriately link insurance in EagleSoft.
Complete the patient walkout billing process by reviewing charts and confirming documented information and procedures match the Doctor’s routing slip.
Complete the end-of-day process, including insurance claim submissions and pre-determinations or pre-authorizations, as directed by the Office Manager.
Participate in morning huddles, chart reviews, and routine office meetings.
Participate in assigned office checklist duties.
Perform other duties and responsibilities as assigned.