Office Manager - New Smyrna Beach (Experience Required)

Coast Dental•New Smyrna Beach, FL

23h•Onsite

About The Position

The Office Manager is responsible for building and maintaining a successful practice through team communication and management of goals and expectations. The role establishes accountability, authority, and responsibility while providing support, communication, and guidance to improve team performance. The Office Manager may float between offices to provide coverage and may manage an office that is not fully staffed. The position oversees office staff and operations, including hiring, training, performance management, patient communication, financial processes, scheduling, payroll, supplies, inventory, safety, and compliance. The Office Manager also serves as a liaison between corporate and office staff and is expected to meet minimum monthly performance goals set by Regional Management.

Requirements

Associate's Degree in business or equivalent, and three years of working experience.
Working knowledge of front and back office healthcare operations.
Effective communication and time management skills.
Understanding of general dental terminology.
Intermediate computer skills, including working knowledge of Internet Explorer, Microsoft Word, Microsoft Excel, and dental office software.
Positive attitude, motivation, and ability to work as a team player.
Professional, clean, and neat appearance that meets company standards.
Knowledge of insurance processes.
Professionalism and leadership.

Nice To Haves

Prior management experience is strongly preferred.
Experience with EagleSoft is preferred.

Responsibilities

Hire, train, and manage the performance of office team members.
Serve as the office expert on basic job knowledge, including filing insurance claims, cash management, office software, insurance verification, and insurance linkage.
Explain treatment plans and payment options to patients.
Review Accounts Receivables and train the team on collection percentage.
Ensure daily deposits are completed accurately and on time, and maintain control of office petty cash.
Ensure the office is secure while serving as the assigned key holder.
Travel between offices as required to provide coverage when other office managers are unavailable or offices lack a permanent provider.
Train the team on patient financing and credit, and review volume and accuracy.
Train the team and ensure effective telephone and in-person customer service.
Train and hold the team accountable for building a productive office schedule.
Meet and manage to minimum monthly performance goals set by Regional Management.
Communicate effectively to ensure cooperation between front and back office teams, including reading and responding to email and sharing newsletters, policy updates, correspondence, training, meeting and webinar information, and relevant data.
Respond to general dentistry and specialty patients and patient complaints in a timely and professional manner.
Train staff or arrange training as needed.
Ensure paperwork is timely and accurate.
Review and approve office payroll for accuracy and overtime control.
Oversee office supplies and inventory and ensure cost effectiveness.
Support retention of staff and patients and monitor turnover.
Ensure safety and related compliance, including timely and accurate workers’ compensation reporting and post-accident investigations; annual OSHA Bloodborne Pathogens training; accurate, on-site MSDS sheets; and tracking, exchanging, and reviewing office radiation badges.
Complete the Monthly Check List and ensure all areas are up to date.
Provide effective communication and act as liaison between corporate and office staff regarding changes, procedures, postings, and related matters.
Perform all other duties and responsibilities as assigned.