Office Manager

Groundworks•Miami, FL

25d•Onsite

About The Position

The Office Manager is a key part of daily branch operations and leads administrative functions in compliance with local, state, and company standards. The role supports business development and customer service, advocates for customers, and helps keep branch departments engaged and connected with them. The Office Manager also supports operational needs such as job costing, scheduling, and permitting; coordinates employee-related administrative tasks with Accounting and Human Resources; manages office administrative staff; and reports progress and branch needs to Operational Leaders. The position is full-time and onsite in Pompano Beach, Florida. It requires reliable, punctual attendance each working day. Physical requirements include sitting for extended periods, fine motor skills for typing and document handling, good vision for reviewing documents, and clear communication for in-person and phone interactions. Physical exertion is minimal beyond basic office mobility, with possible travel between locations by car or air.

Requirements

2–4 years of management work experience with direct customer service.
Ability to sit for extended periods and use fine motor skills for typing and document handling.
Good vision for reading and reviewing documents.
Clear communication abilities for in-person and phone interactions with employees.
Ability to travel to different locations by car or by air as needed.

Nice To Haves

Technical degree preferred, but not required.
Construction or home services experience is a plus.

Responsibilities

Serve as a customer advocate and ensure branch departments are engaged and connected with customers.
Support job costing, scheduling, and permitting.
Work with Accounting and Human Resources on employee-related administrative tasks, including onboarding, pay, and timekeeping.
Manage office administrative staff.
Routinely report, track, and monitor progress and improvements related to overall branch needs and health for Operational Leaders.
Help maintain customer service by resolving customer issues.
Report to work reliably and on time each working day.
Perform other duties as assigned.

Benefits

Competitive base pay plus a position-specific bonus and/or commission program.
Professional development support and annual Summits.
Company cell phone, vehicle, and fuel card, subject to position eligibility.
Recognition trips and events based on performance.
Annual appreciation tour, holiday events, and volunteer events.
Promotion from within, which occurs 80% of the time.
Employee Ownership Program.
Tuition reimbursement.
Two weeks of paid time off and six paid holidays.
US benefits include medical, dental, vision, long- and short-term disability, company-paid life insurance, 401(k) with company match, and paid maternity leave.
Canada benefits include medical, dental, long- and short-term disability, and company-paid life insurance.