Office Manager

PHYSICIANS GROUP SERVICES, PA•Orange Park, FL

4d•Onsite

About The Position

Coastal Health is seeking an experienced Office Manager to oversee daily operations across multiple specialty practice locations. The role supports teams, promotes efficient office operations, and helps provide an excellent patient experience across all sites. The Office Manager works with providers and leadership to address operational needs and improve processes, and travels between assigned locations as needed to provide support and maintain consistency.

Requirements

Previous healthcare office management or medical practice leadership experience is required.
Minimum three years of healthcare experience, including one year of healthcare management or specific leadership experience.
Strong leadership, communication, organization, and problem-solving skills.
Knowledge of medical office workflows, patient scheduling, and front office operations.
Ability to manage competing priorities and adapt to changing operational needs.
Proficiency with electronic medical records and standard office software.
Ability to build positive relationships with providers, employees, patients, and leadership.
Knowledge of medical practices, terminology, and reimbursement policies.
Skill in planning, organizing, delegating, and supervising.
Skill in evaluating the effectiveness of existing methods and procedures.
Skill in verbal and written communication.
Ability to read, interpret, and apply policies and procedures.
Ability to set priorities among multiple requests.
Ability to interact effectively with patients, medical and administrative staff, and the public.

Nice To Haves

Experience overseeing multiple locations or teams.
Bachelor's degree preferred, preferably with coursework in health care administration.

Responsibilities

Oversee daily operations across multiple specialty practice locations.
Supervise, support, and develop front office and clinical support staff.
Coordinate staffing, scheduling, and workflows to promote efficient office operations.
Monitor office performance, productivity, and compliance with company policies and procedures.
Support patient scheduling, check-in and check-out processes, and patient satisfaction.
Assist with staff training, onboarding, performance management, and employee development.
Work with providers and leadership to address operational needs and improve processes.
Ensure accurate patient documentation and compliance with applicable healthcare regulations and privacy requirements.
Monitor office supplies, equipment, and other operational needs across assigned locations.
Resolve patient concerns and staff issues professionally and promptly.
Travel between assigned locations as needed to provide operational support and maintain consistency across practices.