Office Manager - Urology

Brown Medicine•Cranston, RI

2d•$53,061 - $87,547•Onsite

About The Position

The Office Manager oversees the daily non-clinical administrative operations of assigned urology office(s) and supervises non-clinical office staff. Reporting to the Dept Head/Practice Manager, the role contributes to office policies and procedures and ensures their implementation, particularly in patient service. The Office Manager trains, schedules, and supervises staff to provide adequate clinician support, works with the billing team to support compliance and revenue collection, and helps implement programs and recommend changes that improve office efficiency and effectiveness. The position supports outpatient medical practice operations, access to care, patient flow, provider scheduling, administrative support, facilities, supplies, equipment, and operational reporting. It also manages human resources activities, staff development and communication, quality-improvement work, confidentiality, and regulatory compliance. Brown University Health employees are expected to model the organization’s values of Compassion, Accountability, Respect, and Excellence, and demonstrate its core Success Factors. Leaders are also expected to demonstrate leadership competencies that support the organization’s strategic goals.

Requirements

Graduate of an accredited medical business education program or equivalent experience.
At least a high school diploma.
Two years of related experience in management or administration of a physician practice or hospital outpatient department.
Demonstrated ability to manage office operations and supervise staff effectively.
Excellent communication and interpersonal skills.
Strong working knowledge of computer business applications.

Nice To Haves

Bachelor’s degree in management, business administration, or health care administration.

Responsibilities

Develop and maintain working knowledge of outpatient medical practice operations to maximize operational effectiveness.
Participate in planning office activities in support of the practice’s mission and short- and long-term goals.
Supervise daily staff activities, assign tasks and deadlines, and monitor completion.
Ensure offices are adequately staffed and functions are performed efficiently.
Ensure staff receive adequate training in office processes and computer programs.
Guide patient-call triage, appointment scheduling, and patient registration to support access to care.
Manage patient flow to provide a prompt, organized, and pleasant patient experience; recommend efficiency improvements.
Assist with provider office, clinical, and call schedules as directed by the manager.
Ensure clinicians have adequate administrative support.
Oversee facility maintenance and acquisition of capital items.
Maintain adequate inventories of office and medical supplies and oversee office equipment maintenance; order supplies as needed.
Provide provider activity, productivity, and other statistical information as requested.
Stay current with E&M Guidelines, compliance regulations, charge-posting procedures, and system reports.
Work with the billing team to ensure accurate and timely front-end billing, including complete demographic and insurance information and required referrals, notifications, and authorizations.
Develop and monitor processes to promote satisfaction among patients, families, practice physicians, and referring physicians.
Ensure effective communication with referring physician offices and inpatient departments and that activities meet or exceed patient expectations.
Manage human resources activities, including recruiting, performance evaluations, recommendations for corrective action, and employee improvement plans.
Support ongoing staff development and conduct regular staff meetings to communicate policy and procedure changes and address operational issues.
Participate in or lead quality-improvement teams as needed.
Protect patient and employee confidentiality.
Advise the director of actual or potential regulatory compliance problems and implement approved compliance programs.
Perform other related duties as required.