Office Assistant, Urology

TRINITY HEALTH • Minot, ND

3d • $17 - $24 • Onsite

About The Position

The Office Assistant supports daily front-office operations in a clinic by providing courteous, efficient, and accurate administrative services. The role greets and registers patients, coordinates scheduling, answers incoming calls, collects payments, and helps ensure positive customer service. Working with clinical and administrative staff, the Office Assistant maintains organized records, supports clear communication, and responds to changing operational needs. The position is part of a collaborative, service-oriented team and may provide coverage in other reception areas as needed to support continuity of care and clinic operations.

Work is performed in an outpatient clinic reception environment with routine contact with patients, families, and clinical staff. The role primarily involves computer workstation tasks, frequent sitting, and intermittent standing, walking, reaching, and handling office materials. Occasional lifting or carrying of light items may be required. The environment may include frequent interruptions, moderate noise, and proximity to patient-care areas. Safety practices, infection-prevention protocols, and confidentiality standards must be followed.

Requirements

• High school diploma or GED is preferred.
• Customer service experience or training is required; six months minimum is preferred.
• Ability to communicate effectively in person and by telephone.
• Good judgment when handling incoming calls and in-person patients efficiently and appropriately.
• Strong interpersonal, customer service, problem-solving, verbal and written communication, and conflict-resolution skills.
• Ability to handle confidential and sensitive information and comply with Trinity’s privacy and confidentiality standards.
• Ability to work efficiently and multitask in a fast-paced environment.
• Adequate vision, hearing, and verbal communication skills for patient interaction, phone calls, and detailed clerical tasks.

Nice To Haves

• Experience in a clerical or office setting.
• Knowledge of medical terminology.
• Experience with computer appointment software.

Responsibilities

• Greet and register patients, verify required information, and process payments according to clinic procedures.
• Schedule, update, and coordinate patient appointments using electronic scheduling systems.
• Answer and triage incoming calls, route messages appropriately, and communicate clearly and courteously with patients and staff.
• Prepare forms, update records, manage incoming documents, and support daily administrative tasks.
• Protect patient confidentiality and handle sensitive information in compliance with privacy and organizational policies.
• Provide coverage in other reception or clinic areas during staff absences or high-volume periods.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED