Physician Office Specialist- Urology

OhioHealth•Crestview, FL

About The Position

Provides receptionist and clerical support to help ensure patient flow, comfort, and satisfaction in a urology office. The role includes greeting and registering patients, verifying insurance, collecting copayments and outstanding balances, scheduling appointments in the electronic medical record (EMR), entering patient information, and supporting office staff. The specialist is expected to be organized, motivated, customer-service oriented, communicative, and comfortable using computers. The position also provides general office and organizational support, including processing paperwork, maintaining patient records, handling telephone coverage, managing office supplies and equipment, and attending staff meetings and in-house education seminars. As part of a High Reliability Organization, the role requires attention to safety, quality, and efficiency. Duties may change and are not exhaustive.

Requirements

High school diploma or GED.
One to two years of previous secretarial experience in health care or a medical office, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Strong computer knowledge and skills.
Good communication skills.
Customer-service orientation, organization, and motivation.

Responsibilities

Greet arriving patients, initiate paperwork, complete registration and insurance verification, collect copayments and outstanding balances, establish payment plans, and maintain accurate information in information and billing systems.
Work EMR queues to correct registration errors and process electronic and manual insurance verification and paperwork.
Obtain insurance pre-authorizations when necessary and coordinate with physician offices and other third parties to obtain required paperwork.
Update electronic or paper patient charts, obtain required patient signatures, file paperwork, and notify clinical associates when patients arrive.
Answer the multiline phone system, screen and direct calls, and ensure appropriate phone coverage using a computerized system.
Provide general office and clerical support, including faxing documentation and completing disability, FMLA, attorney-request, patient-record-release, and industrial-claim forms and paperwork.
Work industrial claims in the EMR, including attaching requested dictation and adding diagnosis allowances and authorization numbers.
Organize and file patient charts, including scanning and entering information into the EMR.
Attend staff meetings and continuing in-house education seminars as needed.
Sort, distribute, and mail transcription as assigned.
Order and stock office supplies.
Ensure office equipment is clean and well maintained.
Provide support to appropriate staff members as assigned.
Perform duties with focus on safety, quality, and efficiency.