Physician Office Specialist

OhioHealth

10d

About The Position

Provides receptionist and clerical support to help ensure patient flow, comfort, and satisfaction. The role answers and directs calls using a computerized phone system; schedules appointments in the electronic medical record (EMR); enters patient information; verifies insurance; and supports staff members. The position requires organization, motivation, customer-service orientation, good communication, and strong computer skills. The specialist greets patients, completes registration and insurance processes, collects copayments and outstanding balances, establishes payment plans, maintains accurate records, handles insurance paperwork and pre-authorizations, updates patient charts, and alerts clinical associates when patients arrive. The role also provides clerical support, processes industrial claims and records, maintains charts, attends staff meetings and in-house education, and helps with office organization, supplies, and equipment. As part of a High Reliability Organization, the role requires focus on safety, quality, and efficiency. The job profile is an overview of responsibilities and may change; it is not an exhaustive list.

Requirements

High school diploma or GED.
One to two years of previous secretarial experience in healthcare or a medical office, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Strong computer knowledge and skills.
Good communication skills.
Organization, motivation, and a customer-service orientation.

Responsibilities

Greet arriving patients and initiate paperwork.
Complete patient registration, verify insurance, collect copayments and outstanding balances, and establish patient payment plans while ensuring accurate information in information and billing systems.
Work EMR queues to correct registration errors.
Verify insurance electronically and manually, process insurance paperwork, and obtain pre-authorizations when necessary.
Coordinate with physician offices and third parties to obtain necessary paperwork.
Update electronic or paper patient charts, obtain required patient signatures, file paperwork, and notify clinical associates when patients arrive.
Answer calls on a multiline phone system, screen and direct calls, and ensure appropriate phone coverage using a computerized system.
Provide general office and clerical support, including faxing documents and completing disability, FMLA, attorney-request, record-release, and industrial claim forms and paperwork.
Work industrial claims in the EMR, including attaching requested dictation and adding diagnosis allowances and authorization numbers.
Keep patient charts organized and filed, including scanning and entering information into the EMR.
Attend staff meetings and in-house continuing education seminars as needed.
Sort, distribute, and mail transcription as assigned.
Order and stock office supplies.
Ensure office equipment is clean and well-maintained.
Provide support to appropriate staff members as assigned.
Focus on safety, quality, and efficiency when performing job duties.