Medical Office Specialist - Physician Practice

Hackensack Meridian Health•Hackensack, NJ

3d•$22

About The Position

The Medical Office Specialist performs secretarial and administrative duties for an outpatient medical office and manages front-desk functions in an ambulatory setting. The role supports the team and helps ensure patients receive a positive experience during check-in, scheduling, registration, and check-out, as well as support with appointment needs and concerns after their visit. This posting is for current JTCC HMMG Neurology Oncology Team Members with per diem, part-time, or full-time status.

Requirements

High school diploma, GED, GED-equivalent program, and/or equivalent experience.
At least 1 year of experience working with the public in a customer service setting.
Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
Ability to navigate competing priorities and manage time efficiently.
Ability to travel to various locations and reliable transportation.
Proficient computer skills, potentially including Microsoft Office and/or Google Suite.
Excellent written and verbal communication skills.

Nice To Haves

Associate degree.
At least 1 year of related work experience in a physician practice or hospital setting.
EMR/EHR experience.
Prior clerical training or knowledge.

Responsibilities

Provide friendly, helpful service to patients and visitors; greet them promptly and courteously, promote patient satisfaction, communicate potential satisfaction issues to direct leaders, and escalate concerns as appropriate.
Manage patient check-in and check-out.
Obtain and verify patient demographic information, including date-stamping or copying insurance cards.
Collect copayments and applicable balances and verify insurance eligibility.
Ensure appropriate referrals are obtained for specialty offices.
Ensure patients complete required paperwork, including face sheets, ABN forms, and HIPAA forms.
Enter patient demographic information accurately in the EMR and, depending on the specialty, download specific health data into the EMR.
Assist patients with e-check-in, iPads, kiosks, and other processes as needed.
Monitor and address EMR workflows, including scheduling, cancellations, registration-error reconciliation, and referral information; escalate appropriately to optimize provider scheduling.
Receive and direct communications through the EMR, phone, email, RightFax, and other channels; interpret routine policies and procedures, resolve routine matters, and escalate other matters promptly.
Review and distribute daily mail correspondence to appropriate staff and prepare documents and reports as necessary.
Maintain patient confidentiality.
Prioritize and follow up with peers to ensure tasks are completed and high-quality patient care is delivered.
Review procedure preparation and instructions with patients as needed.
Reconcile all forms of payment for accurate daily bank deposits and sign and date completed daily cash/payment receipts.
Manage overall front-end needs and escalate issues such as low office supply inventory or peripheral equipment needs to the Practice Manager or designee.
Travel to other locations to provide coverage when required.
Perform other duties and projects as assigned.
Adhere to HMH organizational competencies and standards of behavior.