Medical Office Specialist - Physician Practice

Hackensack Meridian Health•Holmdel Township, NJ

8d•$21

About The Position

The Medical Office Specialist performs secretarial and administrative duties for an outpatient medical office and manages front-desk functions in the ambulatory setting. The role supports the practice team and helps patients receive quality care and a positive experience during check-in, scheduling, registration, and check-out, as well as with appointment needs and concerns after their visit. The position may require travel to provide coverage at other locations.

Requirements

High school diploma, GED, GED-equivalent program, and/or equivalent experience.
At least 1 year of experience working with the public in a customer-service setting.
Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
Ability to navigate competing priorities and manage time efficiently.
Ability to travel to various locations.
Reliable transportation.
Proficient computer skills, including Microsoft Office and/or Google Suite platforms.
Excellent written and verbal communication skills.

Nice To Haves

Associate degree.
At least 1 year of related work experience in a physician practice or hospital setting.
EMR/EHR experience.
Prior clerical training or knowledge.

Responsibilities

Provide friendly, helpful, and courteous service to patients and visitors, and communicate potential patient satisfaction issues to leaders.
Manage patient check-in and check-out.
Obtain and verify patient demographic information and insurance documentation.
Collect copayments and applicable balances, verify insurance eligibility, and ensure required referrals are obtained.
Ensure patients complete required paperwork, including face sheets, ABN forms, and HIPAA forms.
Enter patient demographic information accurately into the EMR and, depending on specialty, download specific health data into the EMR.
Assist patients with e-check-in, iPads, kiosks, and similar tools as needed.
Monitor and complete EMR processes, including scheduling, cancellations, registration-error reconciliation, and referral information; escalate issues as appropriate to support provider scheduling.
Receive and route communications through the EMR, phone, email, RightFax, and other channels; resolve routine matters and escalate others appropriately.
Review and distribute daily mail, prepare documents, and file reports as needed.
Maintain patient confidentiality.
Prioritize work and follow up with peers to ensure tasks are completed in support of high-quality patient care.
Review procedure preparation and instructions with patients as needed.
Reconcile payments for accurate daily bank deposits and sign and date completed daily cash/payment receipts.
Manage overall front-end needs and escalate issues such as low office-supply inventory or peripheral equipment needs to the Practice Manager or designee.
Travel to other locations to provide coverage when required.
Perform other duties or projects as assigned and adhere to HMH organizational competencies and standards of behavior.