Medical Office Specialist - Pediatrics - Physician Practice

Hackensack Meridian Health•Eatontown, NJ

3d•$21•Onsite

About The Position

The Medical Office Specialist performs secretarial and administrative duties supporting the organization and management of an outpatient medical office. The position is responsible for front desk functions and supports patients throughout check-in, scheduling, registration, check-out, and post-visit appointment needs. The role helps ensure patients receive high-quality care and a positive experience while providing operational support to the practice team.

Requirements

High school diploma, GED, GED-equivalent program, and/or equivalent experience.
At least 1 year of experience working with the public in a customer-service setting.
Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
Ability to navigate competing priorities and manage time efficiently.
Ability to travel to various locations.
Reliable transportation.
Proficient computer skills, including Microsoft Office and/or Google Suite platforms.
Excellent written and verbal communication skills.

Nice To Haves

Associate degree.
At least 1 year of related work experience in a physician practice or hospital setting.
EMR/EHR experience.
Prior clerical training or knowledge.

Responsibilities

Promote patient satisfaction through friendly, helpful interactions; greet patients and visitors promptly and courteously, and communicate potential satisfaction issues to direct leaders.
Manage patient check-in and check-out.
Obtain and verify demographic information and insurance documentation.
Collect copayments and applicable balances, and verify insurance eligibility.
Ensure required referrals are obtained for specialty offices.
Ensure patients complete required paperwork, including face sheets, ABN forms, and HIPAA forms.
Accurately enter patient demographic information into the EMR and, depending on specialty, download specific health data into the EMR.
Assist patients with e-check-in, iPads, kiosks, and other check-in needs.
Monitor and address EMR workflows, including scheduling, cancellations, registration-error reconciliation, and referral information; escalate issues as appropriate to optimize provider scheduling.
Receive and direct communications through the EMR, phone, email, RightFax, and other channels; interpret routine policies and procedures, resolve routine matters, and escalate other matters appropriately.
Review and distribute daily mail, prepare documents, and file reports as needed.
Maintain patient confidentiality.
Prioritize work and follow up with peers to ensure tasks are completed and high-quality patient care is delivered.
Review procedure preparation and instructions with patients as needed.
Reconcile payment methods for accurate daily bank deposits and sign and date completed daily cash/payment receipts.
Manage overall front-end needs and escalate issues such as low office-supply inventory or peripheral-equipment needs to the Practice Manager or designee.
Travel to other locations as needed to provide coverage.
Perform other duties and projects as assigned.
Adhere to HMH organizational competencies and standards of behavior.