Medical Office Specialist - Physician Practice

Hackensack Meridian Health•West New York, NJ

6d•$22

About The Position

The Medical Office Specialist performs secretarial and administrative duties that support the organization and management of an outpatient medical office. The position handles front desk functions in the ambulatory setting and supports patients through check-in, scheduling, registration, check-out, and post-visit appointment needs and concerns. The role aims to provide patients with a high-quality care and service experience while supporting the practice team.

Requirements

High school diploma, GED, GED-equivalent program, and/or equivalent experience.
At least 1 year of experience working with the public in a customer-service setting.
Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
Ability to navigate competing priorities and manage time efficiently.
Ability to travel to various locations.
Reliable transportation.
Proficient computer skills, including Microsoft Office and/or Google Suite platforms.
Excellent written and verbal communication skills.

Nice To Haves

Associate degree.
At least 1 year of related work experience in a physician practice or hospital setting.
EMR/EHR experience.
Prior clerical training or knowledge.

Responsibilities

Provide friendly, helpful, and courteous service to patients and visitors; promote patient satisfaction and communicate potential satisfaction issues to direct leaders.
Manage patient check-in and check-out.
Obtain and verify demographic information and insurance details, including copying or date-stamping insurance cards as needed.
Collect copayments and applicable balances and verify insurance eligibility.
Ensure appropriate referrals are obtained for specialty offices.
Ensure patients complete required paperwork, including face sheets, ABN forms, and HIPAA forms.
Accurately enter patient demographic information into the EMR and, depending on specialty, download specific health data into the EMR.
Assist patients with e-check-in, iPads, kiosks, and similar tools as needed.
Monitor and address EMR workflows supporting the practice, including scheduling, cancellations, registration-error reconciliation, and referral information; escalate issues appropriately to optimize provider scheduling.
Receive and direct communications through the EMR, phone, email, RightFax, and other channels; interpret routine policies and procedures, resolve routine matters, and escalate other matters promptly.
Review and distribute daily mail correspondence and prepare documents and reports as necessary.
Maintain patient confidentiality.
Prioritize and follow up with peers to ensure tasks are completed in support of high-quality patient care.
Review procedure preparation and instructions with patients as needed.
Reconcile payment methods for accurate daily bank deposits and sign and date completed daily cash/payment receipts.
Manage overall front-end needs and escalate issues, such as low office-supply inventory or peripheral-equipment needs, to the Practice Manager or designee.
Travel to other locations to provide coverage when required.
Perform other duties and projects as assigned.
Adhere to HMH organizational competencies and standards of behavior.