Medical Office Specialist - Physician Practice

Hackensack Meridian Health•Hackensack, NJ

3d•$22

About The Position

The Medical Office Specialist performs secretarial and administrative duties for an outpatient medical office and manages front desk functions in an ambulatory setting. The role supports the practice team and helps ensure patients receive a positive experience during check-in, scheduling, registration, and check-out, as well as assistance with appointment needs and concerns after their visit. This posting is for current JTCC HMMG Surgical Team Members with per-diem, part-time, or full-time status. Travel to other locations may be required to provide coverage.

Requirements

High school diploma, GED, GED-equivalent program, and/or equivalent experience.
At least 1 year of experience working with the public in a customer-service setting.
Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
Ability to navigate competing priorities and manage time efficiently.
Ability to travel to various locations.
Reliable transportation.
Proficient computer skills, which may include Microsoft Office and/or Google Suite platforms.
Excellent written and verbal communication skills.

Nice To Haves

Associate degree.
At least 1 year of related work experience in a physician practice or hospital setting.
EMR/EHR experience.
Prior clerical training or knowledge.

Responsibilities

Provide courteous, helpful service to patients and visitors, and communicate potential patient-satisfaction issues to direct leaders.
Manage patient check-in and check-out.
Obtain and verify demographic information, including date-stamping or copying insurance cards.
Collect copayments and applicable balances and verify insurance eligibility.
Ensure required referrals are obtained for specialty offices.
Ensure patients complete required paperwork, including face sheets, ABN, and HIPAA forms.
Accurately enter patient demographic information into the EMR and, depending on specialty, download specific health data into the EMR.
Assist patients with e-check-in, iPads, kiosks, and similar tools as needed.
Monitor and address EMR workflows, including scheduling, cancellations, registration-error reconciliation, and referral information; escalate appropriately to optimize provider scheduling.
Receive and direct communications courteously and consistently through the EMR, phone, email, RightFax, and other channels; resolve routine matters and escalate others promptly and appropriately.
Review and distribute daily mail correspondence to appropriate staff; prepare documents and file reports as needed.
Maintain patient confidentiality.
Prioritize and follow up with peers to ensure tasks are completed and high-quality patient care is delivered.
Review procedure preparation and instructions with patients as needed.
Reconcile all forms of payment for accurate daily bank deposits and sign and date completed daily cash/payment receipts.
Address overall front-end needs and escalate issues, such as low office-supply inventory or peripheral-equipment needs, to the Practice Manager or designee.
Travel to other locations when needed to provide coverage.
Perform other duties and projects as assigned.
Adhere to HMH organizational competencies and standards of behavior.