Medical Office Specialist - Cardiology - Physician Practice

Hackensack Meridian Health•South River, NJ

3d•$21

About The Position

The Medical Office Specialist performs secretarial and administrative duties for an outpatient medical office and manages front desk functions in the ambulatory setting. The role supports the practice team and helps ensure patients receive a high-quality experience during check-in, scheduling, registration, and check-out, as well as assistance with appointment needs after their visit. This posting is for current Cardiovascular Health Associates team members who are per diem, part-time, or full-time. Travel may be required to provide coverage at other locations.

Requirements

High school diploma, GED, GED-equivalent program, and/or equivalent experience.
At least 1 year of experience working with the public in a customer service setting.
Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
Ability to navigate competing priorities and manage time efficiently.
Ability to travel to various locations and reliable transportation.
Proficient computer skills, including Microsoft Office and/or Google Suite platforms.
Excellent written and verbal communication skills.

Nice To Haves

Associate degree.
At least 1 year of related work experience in a physician practice or hospital setting.
EMR/EHR experience.
Prior clerical training or knowledge.

Responsibilities

Promote patient satisfaction through friendly, helpful service; greet patients and visitors promptly and courteously, and communicate potential satisfaction issues to direct leaders.
Manage patient check-in and check-out, including obtaining and verifying demographic information, collecting copayments and balances, verifying insurance eligibility, obtaining referrals, ensuring paperwork is completed, and entering information into the EMR.
Depending on the specialty, download specific health data into the EMR and assist patients with tools such as e-check-in, iPads, and kiosks.
Monitor and address EMR steps needed to support the practice, including scheduling, cancellations, registration error reconciliation, and referral information; escalate issues as appropriate to optimize provider scheduling.
Receive and direct communications through the EMR, phone, email, RightFax, and other channels; interpret routine policies and procedures, resolve routine matters, and timely escalate other matters.
Review and distribute daily mail and correspondence, prepare documents, and file reports as necessary.
Maintain patient confidentiality.
Prioritize and follow up with peers to ensure tasks are completed and high-quality patient care is delivered.
Review procedure preparation and instructions with patients as needed.
Reconcile payment forms for accurate daily bank deposits and sign and date completed daily cash/payment receipts.
Address overall front-end needs and escalate issues such as low office supply inventory or peripheral equipment needs to the Practice Manager or designee.
Travel to other locations as needed to provide coverage.
Perform other duties and projects as assigned.
Adhere to HMH organizational competencies and standards of behavior.