Office Mgr

Brown Medicine•East Providence, RI

1d•$53,061 - $87,547•Onsite

About The Position

The Office Manager reports to the Dept Head/Practice Manager and oversees the daily non-clinical administrative operations of assigned offices while supervising non-clinical office staff. The role participates in creating office policies and procedures and ensures their implementation, particularly in patient service. The Office Manager trains, schedules, and supervises staff to ensure adequate clinician support, collaborates with the billing team to support compliance with billing requirements and revenue collection, and contributes to new programs and recommendations that improve office efficiency and effectiveness. Brown University Health employees are expected to role model the organization’s values of Compassion, Accountability, Respect, and Excellence, and demonstrate its core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. Leaders are also expected to demonstrate Ensure Accountability, Build Effective Teams, Drive Vision and Purpose, and Optimize Work Processes. Applying these competencies helps the organization achieve its strategic goals. The position develops and maintains working knowledge of outpatient medical practice and participates in planning office activities to support the practice’s mission and goals. It oversees staffing, staff training, patient access and flow, provider schedules as directed, facilities, supplies, equipment, and administrative support for clinicians. The Office Manager provides requested provider activity, productivity, and statistical data; maintains current knowledge of E&M guidelines, compliance regulations, charge posting procedures, and system reports; and works with the billing team to ensure accurate and timely front-end billing activities. The role also develops and monitors processes to support patient, family, physician, and referring physician satisfaction; manages human resources functions; supports staff development and communication; participates in quality improvement teams; protects patient and employee confidentiality; and advises the director of actual or potential regulatory compliance problems. The position is based at 375 Wampanoag Trail, East Providence, Rhode Island. Work is Monday through Friday, 8 a.m. to 5 p.m., with eight hours daily. Driving is required.

Requirements

Graduate of an accredited medical business education program or equivalent experience.
Minimum high school diploma.
Two years of related experience managing or administering a physician practice or hospital outpatient department.
Demonstrated ability to manage office operations and supervise staff effectively.
Excellent communication and interpersonal skills.
Strong working knowledge of computer business applications.
Ability to supervise up to 15 office support staff.

Nice To Haves

Bachelor’s degree in management, business administration, or health care administration preferred.

Responsibilities

Develop and maintain working knowledge of outpatient medical practice to maximize operational effectiveness.
Participate in overall planning of office activities to accomplish the practice’s mission and short- and long-term goals.
Supervise daily staff activities, assign tasks, establish deadlines, and monitor completion.
Ensure offices are properly staffed and functions are performed efficiently.
Ensure staff receive adequate training in office processes and computer programs.
Oversee access to care by guiding patient-call triage, appointment scheduling, and patient registration.
Manage patient flow to provide a prompt, organized, and pleasant patient experience, and recommend opportunities for increased efficiency.
Assist in managing provider office, clinical, and call schedules under the manager’s direction, and ensure adequate administrative support for clinicians.
Oversee facility maintenance and acquisition of capital items.
Maintain adequate office and medical supply inventories and office equipment; order supplies as required.
Provide data about provider activity and productivity and other statistical information as requested.
Remain current with E&M guidelines, compliance regulations, charge posting procedures, and system reports.
Work with the billing team to ensure accurate and timely front-end billing, including complete demographic and insurance information and required referrals, notifications, and authorizations.
Develop and monitor processes for patient, family, practice physician, and referring physician satisfaction; ensure communication with referring physician offices and inpatient departments and that activities meet or exceed patient expectations.
Manage human resources functions, participate in recruiting, conduct performance evaluations, recommend corrective action, and manage employee improvement plans.
Support continuing staff development and conduct regular staff meetings to communicate policy and procedure changes and address operational issues.
Participate in or lead quality improvement teams as needed.
Preserve and protect patient and employee confidentiality.
Advise the director of actual or potential regulatory compliance problems and implement approved compliance programs.
Perform other related duties as required.