Mgr, Rehab Business Office

AdventHealth•Orlando, FL

1d•Onsite

About The Position

The Mgr, Rehab Business Office manages Registration Representatives and scheduling departments across multiple sites or programs. The role serves as a liaison between clinical and administrative partners, addresses complaints and concerns promptly, and identifies process improvements in collaboration with clinical partners to resolve issues and improve workflows. The manager supports efficient operations by coordinating staffing assignments and callouts to provide coverage for front offices and scheduling teams as needed. The position also oversees account adjustments, billing accuracy, productivity, collections, reporting, and team performance. The position is based at 600 Courtland St, Orlando, Florida, with travel required to Polk, Celebration, Kissimmee, Winter Garden, Clermont, Minneola, Apopka, and Dr. Phillips. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility to meet operational needs.

Requirements

Associate's degree required; an equivalent combination of education and relevant work experience may be considered: an associate's degree and 2 or more years of experience, or a high school diploma or equivalent and 4 or more years of experience.
At least 2 years of experience in healthcare, outpatient rehabilitation, pre-access, patient access, a hospital or business office, or a physician practice office.
Proficient time management skills.
Self-motivated, proactive, and results-oriented.
Intermediate computer skills and knowledge of Microsoft Office.
Ability to read, write, and speak conversational English effectively.
Ability to communicate effectively in written, verbal, and electronic formats.

Nice To Haves

Bachelor's degree.
Basic Life Support (BLS) CPR certification.

Responsibilities

Manage Registration Representatives and scheduling departments across multiple sites or programs.
Act as a liaison between clinical and administrative partners and promptly address complaints and concerns.
Identify process improvement opportunities and work with clinical partners to resolve issues and improve workflows.
Manage staffing assignments and callouts to ensure coverage of front offices and scheduling teams as needed.
Approve refunds, write-offs, and account adjustments, keeping the Director informed.
Monitor billing accuracy, productivity standards, and collection performance.
Facilitate additional education or training when appropriate.
Review performance and collections reports and communicate outcomes to the team and leadership.
Hold self and staff accountable for individual and team goals and collaborate with clinical leaders on a team approach.
Perform other duties as assigned.