Mgr Damage

Hertz • Chicago, IL

6h

About The Position

The Manager, Damage oversees damage processes in Airport and Off-Airport Operations for their assigned areas. Reporting to the Senior Damage Resource Managers, this role provides oversight to ensure damage is logged, tracked, and collected accurately, efficiently, and on time. The manager researches damage and follows up to ensure processes, documentation, and system information support repair and collection expectations. They serve as the day-to-day point of contact for damage-process calls and inquiries in their geography.

The role focuses on improving vehicle incident report quality and customer-signature rates, monitoring damage processes against service-level agreements, and supporting identification, attribution, repair, and recovery of body damage. It also involves building vendor relationships and repair-shop availability, creating training materials and reports to address local business needs, and working independently to support process improvement.

The starting salary is $50,000 per year, commensurate with experience. Hertz offers rental discounts, paid time off, insurance and retirement programs, parental leave and adoption assistance, employee assistance, educational reimbursement and discounts, and voluntary insurance programs. Hertz states that it supports diversity and inclusion and equal employment opportunities.

Requirements

• Three years of experience in management, damage processing, or rental car operations.
• Moderate proficiency in Microsoft Suite.
• Ability to collaborate with internal and external stakeholders across multiple functions and locations.
• Ability to influence.
• Flexible and adaptable, with the ability to work effectively in ambiguous situations.
• Excellent verbal and written communication skills.
• Results-driven, with the ability to make decisions and help solve problems.
• Ability to drive process and organizational change.
• Ability to motivate teams and maintain a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and use critical thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Oversee damage processes in assigned Airport and Off-Airport Operations areas.
• Ensure damage is logged, tracked, and collected accurately, efficiently, and on time.
• Research damage and follow up to ensure processes, documentation, and system information support repair and collection expectations.
• Serve as the day-to-day point of contact for damage-process calls and inquiries in the assigned geography.
• Improve vehicle incident report quality and the percentage of reports with customer signatures through training, reporting, and accountability with return staff leadership.
• Monitor and audit damage processes to ensure service-level agreements are met.
• Audit standard work processes and deliver best-practice training to support proper identification, attribution, repair, and recovery of body damage.
• Increase body-shop availability and expand the vendor network; manage vendor relationships by connecting with new shops and following up with existing vendors.
• Track work-in-progress metrics across repairs.
• Work independently to create training documents, training materials, and additional reports to meet local business demands.

Benefits

• Up to 40% off the base rate of any standard Hertz rental.
• Paid time off.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed