Damage Specialist

Project Resources Group, Inc. • Houston, TX

4d • $50,000 - $54,000

About The Position

Project Resources Group (PRG) is seeking a highly motivated and detail-oriented Cable & Telecom Damage Specialist in the Houston, TX area. In this hands-on role, you will collect, analyze, and review evidence related to third-party utility damages to determine liability. The role is suited to someone who thrives working independently and takes pride in delivering precise, professional results.

The position involves assessing underground and aerial cable plant damages, documenting damage scenes, gathering information from people at the site, coordinating with the client’s locate company, and supporting claims recovery activities. The specialist also develops monthly market reports, leads client update meetings, and maintains working knowledge of the PRG claims process.

Requirements

• Valid and current driver’s license.
• Reliable personal vehicle suitable for representing the company.
• Auto insurance meeting federal and state requirements, with minimum liability coverage of 100/300/100 for bodily injury and property damage.
• Willingness and ability to use a personal vehicle for work-related travel as required.
• Strong written and verbal communication skills.

Nice To Haves

• Proficiency in Microsoft Word and comfort using public or shared computer systems.
• Strong analytical and logical reasoning skills.
• Familiarity with the cable industry and/or utility locating industry.
• Previous telephone industry experience, including equipment and job costing.
• Background in business operations and strong attention to detail.
• Proven ability to multitask and effectively manage time in a dynamic environment.
• Claims background.

Responsibilities

• Perform on-site assessments of underground and aerial cable plant damages.
• Conduct interviews at damage sites with contractors, technicians, witnesses, police, homeowners, and others.
• Photograph and document damaged scenes professionally to accurately portray the damage and help determine liability.
• Collaborate and exchange relevant damage information with the client’s locate company.
• Analyze and review evidence related to third-party utility damage to determine a liable party.
• Learn, understand, and apply State Dig Laws and Statutes, excavator requirements, and NESC standards.
• Build and maintain professional working relationships with the client, contractors, technicians, management, and other personnel.
• Work with the client and contractors to obtain and write up repair costs for damage.
• Compile case-related material and email it to the local handling office.
• Assist the Claims Recovery team with follow-up actions after damage site reviews.
• Develop and maintain monthly market reporting and lead client meetings to review updates.
• Maintain working knowledge of the entire PRG claims process.

Benefits

• Competitive salary of $50,000–$54,000 based on experience.
• Overtime pay for hours worked over 40 hours per week.
• National mileage reimbursement for vehicle use.
• Medical, dental, and vision coverage for employees and dependents.
• 401(k) retirement plan with company match after one year.
• Short-term disability coverage after one year.
• Paid time off and holidays.
• Company-paid life insurance.
• Other supplemental insurance options.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed