Water Damage Specialist - Basic

BELFOR Holdings•New Orleans, LA

About The Position

This position provides operational support for client mitigation efforts and represents level 2 in BELFOR’s progressive Water Damage itinerary. The specialist performs water pumping and extraction, mold remediation, and related mitigation tasks, using specialized equipment under supervision. The role requires following team-leader instructions and safety protocols, protecting client property, maintaining vehicles and equipment, documenting time and materials used, and meeting deadlines. Periodic travel and night or weekend work may be requested.

Requirements

Ability to receive and follow team-leader instructions.
Knowledge of MSDS protocols for chemicals used during mitigation.
Attention to detail and mastery of BELFOR’s Book of Damage Caused by Water.
Understanding and proper use of the specified mitigation tools and systems under supervision.
Ability to build containment systems and use negative-air equipment and HEPA vacuums under supervision.
Knowledge of cleaning, disinfecting, and debris-removal techniques.
Ability to use appropriate lifting techniques and moving aids while protecting client belongings.
Ability to remove vapor barriers, label recoverable cuttings, create airflow holes, install drying systems, and use moisture meters under supervision.
Knowledge of customer service principles and practices.
Ability to work to deadlines and report time, equipment, and consumables accurately.
Ability to identify products and consumables and understand their use and disposal requirements, with training.
Knowledge of various pump systems.
Eligibility to operate a motor vehicle under BELFOR’s vehicle policy.
Sense of urgency, professional demeanor, positive attitude, and strong work ethic.
English literacy and fluency.
Ability to use mobile devices to collect data and time.
Ability to meet the role’s physical demands, with reasonable accommodations where applicable.

Responsibilities

Receive and follow instructions from the team leader.
Understand and follow MSDS protocols for chemicals used during mitigation.
Inspect vehicle safety and maintenance daily and keep vehicles clean and serviceable.
Demonstrate attention to detail and mastery of BELFOR’s Book of Damage Caused by Water.
Under supervision, use mitigation tools and equipment, including scrapers, rinse rods, weighted trawls and extractors, water extractors, and portable extraction units; use appropriate legal discharge and drainage systems.
Under supervision, construct suitable containment systems using appropriate calculations and equipment, including negative-air equipment and HEPA vacuums.
Use cleaning and disinfecting solutions properly and remove debris from confined areas using appropriate techniques.
Under supervision, use proper lifting techniques and moving aids such as sliding pads and polystyrene foam blocks; protect clients’ personal belongings.
Under supervision, remove vapor barriers, remove and label recoverable cuttings, create airflow holes, install Injectidry, Directed-In, and Octi-Dry systems, and use non-penetrating and penetrating meters.
Comply with BELFOR standards to safeguard other people’s property.
Apply customer-service principles and practices.
Work within time constraints and meet specific deadlines.
Travel and work at night or on weekends when periodically requested.
Report time worked and equipment and consumables used accurately and promptly.
Attend BELFOR-sponsored operations and required safety training.
Pump and extract water; perform mold remediation; move and reset contents; set drying equipment; and apply antimicrobials as appropriate.
Construct polyethylene enclosures and remove and dispose of debris.
Maintain equipment used in daily tasks and perform other duties as required.