Body Damage Manager

Avis Budget Group • Buffalo, NY

8d • $65,000 - $70,000 • Onsite

About The Position

The Body Damage Manager assists the SC City Manager with fleet services, including vehicle damage repair and the in-fleeting and de-fleeting of rental vehicles, to maximize fleet utilization and district profitability. The role develops and communicates operating plans, oversees fleet maintenance and repair, coordinates vehicle appraisals and repairs, manages vendors, and partners with fleet owners and district or city managers to prioritize work. At bussing locations, the manager also oversees bus repair and maintenance.

The manager establishes and monitors performance goals and key performance indicators, forecasts and manages financial drivers, and oversees employee hiring, onboarding, training, recognition, performance management, and employee relations. The role is responsible for maintaining a safe work environment and requires regular on-site presence in Buffalo, New York. The stated annual starting salary is $65,000–$70,000.

Requirements

• High school diploma required.
• Minimum of 5 years of management experience overseeing employees in a related field, such as rental cars, an automotive shop, or a service-oriented field.
• Valid driver's license.
• Organizational and prioritization skills.
• Financial acumen and forecasting skills.
• Talent management and delegation skills.
• Proven written and verbal communication skills.
• Investigation and problem-solving skills.
• Negotiation and vendor management skills.
• Ability to work flexible schedules in a fast-paced environment, which may include early mornings, nights, or weekends as business needs determine.
• Ability to lift 50 pounds and oversee multiple work areas.
• Ability to maintain regular on-site presence; the position cannot be performed remotely.

Nice To Haves

• Two- to four-year college degree, or equivalent education, training, or experience.

Responsibilities

• Develop, implement, and communicate operating plans to maximize fleet utilization in line with business and company guidelines.
• Direct and control fleet vehicle maintenance, repair, and reconditioning, as well as activities for in-fleeting vehicles and de-fleeting vehicles to sale, auction, or other channels.
• Set, communicate, monitor, and update employee and team goals against business plans and key performance indicators, including technician productivity, out-of-service percentage, overdue idle cars, vendor cycle time, days to deletion, and venue quality average grade.
• Forecast, budget, and manage financial drivers such as S&W per day, warranty recovery, cost per estimate, and cost per deletion.
• Coordinate automotive damage appraisals and repairs, including repair and maintenance documentation and ordering parts, tools, and supplies.
• Oversee vendor relationships and workload assignments, ensuring service levels, standards, policies, and procedures are followed.
• At bussing locations, oversee repair and maintenance of buses.
• Partner with fleet owners, District or City Managers, and external partners to prioritize workload according to business objectives.
• Manage employee lifecycle activities, including hiring, onboarding, training, recognition, and performance management.
• Supervise, develop, motivate, recognize, and evaluate managers and employees to support a high-performance culture.
• Manage employee relations and implement HR policies and practices consistently and fairly, partnering with Human Resources Business Partners where appropriate.
• Maintain a safe work environment by ensuring safety policies and practices are followed.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Optional voluntary benefits, including group auto insurance, group home insurance, pet insurance, legal assistance, identity theft protection, FSA, accident insurance, critical illness insurance, and additional life insurance coverage.
• 401(k) retirement plan with company-matched contributions.
• Full training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on Avis/Budget car purchases.
• Employee Assistance Program, including counseling, financial and legal consultation, and referrals for care services.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED