Body Damage Manager

Avis Budget Group • Buffalo, NY

7d • Onsite

About The Position

The Body Damage Manager assists the SC City Manager with the overall performance of fleet services for the district, including vehicle servicing and damage repair, as well as rental vehicle in-fleeting and de-fleeting, to maximize fleet utilization and profitability. The role develops and communicates operating plans; manages vehicle maintenance, repair, reconditioning, in-fleeting, and de-fleeting; and monitors team performance against business plans and key performance indicators. It also forecasts and manages financial drivers, coordinates damage appraisals and repairs, and oversees vendor relationships and service standards. At bussing locations, the manager oversees bus repairs and maintenance and partners with fleet owners, district or city managers, and external partners to prioritize work. The role manages the employee lifecycle and employee relations, supports staff development and performance, and ensures safety policies and practices are followed. The position requires regular on-site presence and cannot be performed remotely. It is located in Buffalo, New York. The annual starting salary is $65,000–$70,000.

Requirements

• Organizational and prioritization skills.
• Financial acumen and forecasting skills.
• Talent management and delegation skills.
• Proven written and verbal communication skills.
• Excellent investigation and problem-solving skills.
• Negotiation and vendor management skills.
• High school diploma required; a 2–4 year college degree is preferred, or equivalent education, training, or experience.
• At least 5 years of management experience with employees in a related field, such as rental car, automotive shop, or service-oriented work.
• Valid driver’s license.
• Ability to work flexible schedules in a fast-paced environment, potentially including early mornings, nights, or weekends, as business needs require.
• Ability to lift 50 pounds and oversee multiple work areas.
• Regular on-site presence is required; the position cannot be performed remotely.

Nice To Haves

• A 2–4 year college degree, or equivalent education, training, or experience.

Responsibilities

• Develop, implement, and communicate operating plans to maximize fleet utilization and meet business and company guidelines.
• Direct and control maintenance, repair, and reconditioning of fleet vehicles, and activities related to in-fleeting and de-fleeting vehicles.
• Set, communicate, monitor, and update team goals and performance indicators for service, damage, in-fleet, and deletion activities.
• Forecast, budget, and manage financial drivers, including S&W per day, warranty recovery, cost per estimate, and cost per deletion.
• Coordinate automotive damage appraisals and repairs, including repair and maintenance documentation and ordering parts, tools, and supplies.
• Oversee vendor relationships and workload assignments, ensuring service levels, standards, policies, and procedures are followed.
• At bussing locations, oversee repair and maintenance of buses.
• Partner with fleet owners, district or city managers, and external partners to prioritize workload according to business objectives.
• Manage employee hiring, onboarding, training, recognition, and performance management.
• Supervise, develop, motivate, recognize, and evaluate managers and employees.
• Manage employee relations and implement HR policies and practices consistently and fairly, partnering with Human Resources Business Partners where appropriate.
• Maintain a safe work environment by ensuring safety policies and practices are followed.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Optional group auto insurance, group home insurance, pet insurance, legal assistance, identity theft protection, flexible spending account, accident insurance, critical illness insurance, and additional life insurance coverages.
• 401(k) retirement plan with company-matched contributions.
• Training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on Avis/Budget car purchases.
• Employee Assistance Program services, including counseling, financial and legal consultation, and referrals for care services.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED