Office Lead

Carvana•Clayton, NC

About The Position

The Office Lead coordinates daily office activities and ensures office workers are properly staffed, including part-time staff on sale days in proportion to the number of vehicles consigned. The role performs duties assigned by the Office Manager and ensures that people under the role’s jurisdiction follow company policies and procedures and applicable state and federal laws. It also provides prompt, courteous service in person and by phone, maintains professional phone etiquette and appearance, and supports customers in a fast-paced auction environment.

Requirements

Be at least 18 years of age.
Have a valid driver’s license that meets the requirements.
Be able to safely drive a variety of vehicle makes, models, and sizes.
Be proficient with computer systems and applications.
Have strong customer service skills and a professional presence.
Have strong organizational skills.
Demonstrate analytical thinking and problem-solving skills.
Have a high degree of safety focus.
Be able to multitask while maintaining attention to detail.
Be able to work in a fast-paced environment.
Have excellent verbal and written communication skills.
Have data-entry skills.
Be able to read, write, speak, and understand English.
Pass a complete background check.

Nice To Haves

High school diploma or GED.
Notary certification.
One year of experience in an office environment.

Responsibilities

Coordinate daily office activities.
Properly staff office workers, including part-time staff for sale days according to the number of cars consigned.
Perform duties assigned by the Office Manager.
Ensure that people under the role’s jurisdiction follow company policies and procedures and applicable state and federal laws.
Provide prompt and courteous customer service in person and over the phone.
Demonstrate friendliness and proper phone etiquette with every customer.
Maintain a professional appearance consistent with the Handbook.