Office Cashier Lead
About The Position
The Office Cashier Lead oversees and coaches Front Office employees, with direction from the Front Office Manager, to ensure fast, friendly, and accurate customer service. The role supports the department’s staffing and development, maintains the store’s brand and culture, and helps ensure consistent operational and selling processes. The lead also processes customer transactions and assists the Sales team with completing orders. The position supervises 5–10 employees at a given time and reports directly to the Front Office Manager, depending on location. The role requires regular computer use for ordering, communication, documentation, scheduling, and maintaining organizational content on shared drives. Candidates offered the position must pass a pre-employment drug screen, background check, and fit-for-duty exam.
Requirements
- Excellent verbal and written communication skills.
- Strong supervisory and leadership skills.
- Cash-handling and safe-balancing skills.
- Hands-on experience with STORIS software and Microsoft Suite.
- Sense of ownership and pride in performance and its impact on AFW’s success.
- Strategic planning, critical-thinking, and problem-solving skills.
- Excellent interpersonal and customer-service skills.
- Ability to prioritize tasks and delegate when appropriate.
- Ability to lead team meetings and motivate others.
- Excellent organizational skills and attention to detail.
- Excellent time-management skills and a proven ability to meet deadlines.
- Ability to function well in a fast-paced and sometimes stressful environment.
- Ability to regularly use computers for ordering, communication, documentation, scheduling, and maintaining organizational content on shared drives.
- At least 1–2 years of related experience in cash handling or a related role, or an equivalent combination of education and experience.
- High School Diploma or GED preferred.
Nice To Haves
- High School Diploma or GED.
Responsibilities
- Oversee Front Office employees with leadership from the Front Office Manager.
- Assist with recruiting and hiring employees to meet business needs.
- Train and mentor new employees and provide continuing education to existing employees.
- Evaluate employees based on performance metrics.
- Rent AFW vehicles to customers and process financing applications.
- Perform cash drawer, safe, and petty cash audits, and report discrepancies to the AFW Management Team.
- Ensure Front Office staff provide exceptional customer service and assist customers during the check process.
- Respond to public address system announcements.
- Identify and read reports, tickets, and UPC labels.
- Complete customer transactions accurately and efficiently at the point of sale.
- Execute consistent operational and selling processes.
- Educate customers and employees about the Satisfaction Guaranteed return policy.
- Coordinate and work effectively with multiple departments to improve processes, maximize efficiency, and exceed customer service expectations.
- Take ownership of enhancing the customer experience.
- Partner with other departments to ensure customer needs are met and processes are completed according to policy.
- Enforce company policies and procedures.
- Perform other duties assigned by the Front Office Manager, Store Manager, Regional Manager, or Operations Manager.
- Recognize, identify, and use merchandise and necessary reports.
Benefits
- Weekly pay
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
