Office Cashier Lead

American Furniture Warehouse•Gilbert, AZ

About The Position

The Office Cashier Lead oversees Front Office employees under the direction of the Front Office Manager. The role supports recruitment, interviewing, training, mentoring, performance evaluations, scheduling, and assigning duties. It helps maintain the store’s brand and American Furniture Warehouse culture while ensuring customers receive fast, friendly, accurate service. The position also processes customer transactions and assists the Sales team with completing orders. It supervises 5–10 employees at a time and reports directly to the Front Office Manager, depending on location. The role requires cash handling and safe balancing, customer service, coordination with other departments, and use of reports and store systems. The posted starting rate is $19 per hour and up depending on experience; the listing also gives Pay Grade B as $16.00–$29.71. AFW offers weekly pay and a benefits package that includes medical, dental, and vision coverage and 401(k) matching. Employment is contingent on passing a pre-employment drug screen, background check, and fit-for-duty exam.

Requirements

Excellent verbal and written communication skills.
Strong supervisory and leadership skills.
Cash-handling and safe-balancing skills.
Hands-on experience with STORIS software and Microsoft Suite.
Strategic planning, critical thinking, and problem-solving skills.
Excellent interpersonal and customer service skills.
Ability to prioritize tasks and delegate when appropriate.
Ability to lead team meetings and motivate others.
Excellent organizational skills and attention to detail.
Strong time-management skills and a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function in a fast-paced and sometimes stressful environment.
Ability to regularly use computers for ordering, communication, documentation, scheduling, and maintaining organizational content on shared drives.
At least 1–2 years of related experience in cash handling or a related role, or an equivalent combination of education and experience.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Oversee Front Office employees with leadership from the Front Office Manager.
Assist with recruiting and hiring employees to meet business needs.
Train and mentor new employees and provide continuing education to existing employees.
Evaluate employees based on performance metrics.
Schedule employees and assign duties.
Rent AFW vehicles to customers and process financing applications.
Perform cash drawer and safe/petty cash audits and report discrepancies to the AFW Management Team.
Ensure Front Office staff provide exceptional customer service and assist customers during the check process.
Respond to public address system announcements.
Identify and read reports, tickets, and UPC labels.
Complete customer transactions accurately and efficiently at point of sale.
Execute consistent operational and selling processes.
Educate customers and employees on the Satisfaction Guaranteed return policy.
Coordinate with multiple departments to improve processes, maximize efficiency, and exceed customer service expectations.
Take ownership of enhancing the customer experience and partner with other departments to meet customer needs and complete processes according to policy.
Enforce company policies and procedures.
Perform other duties assigned by the Front Office Manager, Store Manager, Regional Manager, or Operations Manager.