Office Cashier

American Furniture Warehouse•Broomfield, CO

8d•Onsite

About The Position

The Front Office Cashier provides fast, friendly, accurate customer service. The role involves efficiently and accurately completing sales and service transactions at cash registers, handling customer issues on the sales floor, supporting customers and sales associates, and assisting with merchandise support and store operations. The position requires following asset protection and safety policies, using technology to support transactions and customer service, and helping resolve customer concerns.

Requirements

Ability to adhere to AFW asset protection policies and identify and prevent fraud.
Professional appearance.
Knowledge of company values of accountability, honesty, and safety for employees and customers.
Positive attitude and strong interpersonal skills.
Ability to apply technology, including iPads, STORIS, Excel, and Windows.
Commitment to AFW safety policies and procedures and ability to promote awareness.
Basic reading, arithmetic, writing, and oral communication skills.
Ability to recognize, identify, and use merchandise and necessary reports.
Must pass a pre-employment drug screen and background check upon job offer.

Responsibilities

Provide fast, friendly, accurate customer service.
Complete sales and service transactions accurately and efficiently at point of sale.
Handle customer issues and complaints, resolving problems as needed.
Partner with selling and sales support associates to assist customers and answer phones.
Use technology to facilitate the customer experience.
Follow operational and selling processes, including the credit application process.
Educate customers and employees about the Satisfaction Guaranteed return policy.
Assist in resolving fundamental customer issues.
Assist with merchandise support tasks, including maintaining and straightening merchandise.
Use internet navigation to access and print information and reports.
Respond to public address system announcements.
Identify and read reports, tickets, and UPC labels.
Coordinate and work effectively with multiple departments to improve processes, maximize efficiency, and exceed customer service expectations.
Adhere to asset protection policies and identify and prevent fraud.
Promote awareness of and follow company safety policies and procedures.