Front Office Lead

Pediatric Associates Family of Companies•Brandon, FL

3d•Onsite

About The Position

The Front Office Lead assists the Practice Manager in administering, directing, and coordinating medical office operations, including clinician and support-staff scheduling and facility maintenance. The role is also proficient in all duties of a Front Office Medical Receptionist and helps supervise front office work, support employees, maintain patient flow, and contribute to office goals. The position is based in Brandon, Florida, with a schedule of Monday through Friday, 7:45 a.m. to 4:45 p.m., and every other Saturday, 7:45 a.m. to 12:00 p.m. A $3,000 sign-on bonus is offered to eligible external new hires; internal transfers, agency candidates, temporary staff, contractors, and individuals converting from agency to direct employment are not eligible. The role works in an office environment with frequent telephone interaction and a high volume of work. It requires prolonged periods of sitting or standing, computer use, clear communication, and the ability to operate common office equipment. The employee must protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable regulations. A high school diploma or equivalent is required. A valid, active driver's license is required upon hire and throughout employment. Two years of medical office work experience is preferred; computer and medical terminology knowledge is desired. No licensure or certification is required.

Requirements

High school diploma or equivalent.
Active and valid driver's license upon hire and for the duration of employment.
Ability to communicate clearly and operate a keyboard, calculator, copier, scanner, email, and other necessary office equipment.
Ability to type 35 words per minute.
Ability to view and type on computer screens for extended periods and work in a high-volume environment.
Ability to sit or stand for long periods and occasionally stoop, bend, stretch, and lift files or boxes weighing up to 50 pounds.
Adherence to organizational information security policies and protection of ePHI and PHI under organizational policy and applicable federal, state, and local regulations.

Nice To Haves

Two years of work experience in a medical office setting is preferred.
Knowledge of computers and medical terminology is desired.

Responsibilities

Schedule appointments according to office scheduling policies and assist with clinician scheduling templates.
Greet patients and visitors promptly, courteously, and helpfully.
Assist the manager with calls from patients, hospitals, and other doctors; scan, upload, and route patient documents.
Check patients in and out, update patient status in the practice management system, collect copays, verify insurance, and follow daily payment reconciliation policies.
Post charges and payments within required timeframes, match procedures with diagnoses, and reconcile charges and payments and related reports.
Sort and deliver mail, medical records, and other correspondence.
Keep the work area and lobby neat and orderly.
Participate and contribute in meetings; assist with scheduling and coordinating office meetings.
Track and coordinate facility maintenance and assist with ordering office supplies.
Participate in interviewing, hiring, and developing new employees; assist with staff assignments, employee schedules, timecards, supervision, and leadership development.
Assist with employee counseling and corrective action matters as needed in the manager's absence, and resolve staff conflicts diplomatically.
Maintain efficient patient flow and actively work alongside staff; be capable of assuming Practice Manager duties.
Assist in supervising front office tasks and addressing customer service issues, conflicts, disputes, incidents, and accidents.
Work toward office budget and dashboard goals and demonstrate initiative and problem-solving.
Use the listed applications: TrackIt, Procureit, Staples, Concur, IT ServiceNow, Performance Manager, QGenda, InformRX, and SharePoint.
Act as a compliance liaison, enforce policies and procedures, and help ensure practice protocols are followed throughout the office.
Complete mandatory PA University courses by their designated deadlines.
Communicate effectively and in a timely manner with the Practice Manager, local management team, clinicians, staff, and others.
Adhere to high ethical standards, lead by example, uphold Pediatric Associates Core Values, and safeguard sensitive information.