Front Office Lead

Ironwood Cancer and Research Centers•Goodyear, AZ

About The Position

The Front Office Lead assists in monitoring the efficiency of the office support team, coordinates office team activities, and provides coverage as needed. The position supports surgery scheduling and front-office functions in an oncology center, helps coordinate daily clinical support, balances office and surgery schedules, and promotes efficient task distribution. The role also supports workflow optimization, referral relationships, and quality improvement initiatives; trains staff and conducts competency assessments and audits; manages team communications; and serves as a first point of contact for patient and staff concerns while promoting a positive team culture.

Requirements

At least three years of medical office experience, including supervisory experience.
Prior medical assisting experience, including taking vital signs and performing physician-directed tasks.
Strong computer, typing, and EMR skills.
Ability to work safely in a fast-paced environment.
Excellent organizational, communication, and customer service skills.
Knowledge of HIPAA regulations.
Reliable, flexible, self-motivated, with a stable work history.
Valid driver's license.

Nice To Haves

Medical oncology experience.
Familiarity with diagnostic testing and radiation procedures.
Experience with chemotherapy drugs and supplies.
Bilingual skills.

Responsibilities

Provide cross-coverage and support for surgery scheduling and front-office functions in the oncology center.
Coordinate daily clinical support, balance office and surgery schedules, and ensure efficient task distribution.
Support workflow optimization, referral relationships, and quality improvement initiatives.
Train staff, conduct competency assessments, and perform audits.
Manage team communications, including inboxes, voicemails, portal messages, and the RX line.
Serve as the first point of contact for patient and staff concerns and promote a positive team culture.
Monitor office support team efficiency and coordinate office team activities.
Provide coverage as needed.