Front Office Team Lead

United Digestive•Tampa, FL

1d•Onsite

About The Position

The Front Office Team Lead assists the Office Manager with delegated front-office responsibilities and ensures coverage across scheduling, front office, financial counseling, and medical records. The role manages information and tasks required before patients are roomed and provides consistent leadership that supports trust, open communication, creative thinking, and teamwork. The position is based in Tampa, Florida, with travel as needed for business requirements. It is full-time and patient-facing, in a non-clinical setting.

Requirements

High school diploma or GED required.
Computer literacy and ability to operate Greenway and Microsoft Office applications.
Ability to deal with patients, visitors, coworkers, and physicians courteously and respectfully.
Professional, outgoing, warm, and helpful attitude.
Compassion when assisting people who are ill and need help.
Ability to plan, prioritize, and complete multiple tasks delegated by the Office Manager.
Ability to work under pressure and assess, respond to, and communicate issues in a timely manner.
Ability to communicate clearly with patients and coworkers by telephone, email, and in person.
Ability to interpret and apply clinical and non-clinical policies and procedures.

Nice To Haves

Two to three years of specialty medical office experience preferred.
Gastroenterology experience preferred.
Leadership experience preferred.

Responsibilities

Coordinate lunch and paid-time-off coverage assignments and fill in for front-office staff as needed.
Assist the Office Manager with balancing daily patient payments and overseeing collection of office and hospital charges and fee tickets for submission to the business office as directed.
Assist with OSHA and safety program requirements as directed by the Office Manager.
Assist with ordering and reconciling coffee, medical, office, and postage supplies as directed by the Office Manager.
Assist the Office Manager with training, coaching, and developing team members.
Monitor the filing center to ensure documents are handled promptly.
Monitor the scheduling queue through the Supervisor Module to ensure calls are handled properly and hold times are monitored.
Ensure mail is opened and processed appropriately as directed by the Office Manager.
Participate in marketing activities as directed by the Office Manager.
Meet or exceed quality and productivity standards set by the Office Manager.
Answer emails and voicemails and return patient calls promptly and efficiently.
Work with Financial Counselors to monitor schedules, verify benefits, and manage referrals and authorizations before appointments for office visits, hospital outpatient procedures, in-office procedures, and emergency add-on procedures in endoscopy centers.
Complete requests for information from United Digestive staff and others promptly and effectively to support payment on patient accounts.
Maintain a strong understanding of different insurance plans.
Ensure office staff treat patients courteously and that other visitors are screened and directed appropriately.
Participate in weekly or bi-monthly staff meetings to keep staff informed of United Digestive policies and procedures, as directed by the Office Manager.
Attend regular meetings with the Office Manager to discuss and review office needs.
Follow and promote HIPAA compliance and maintain strict confidentiality of patient information.
Perform additional duties and responsibilities as assigned.