Front Office Team Lead

United Digestive•Decatur, GA

4d•Onsite

About The Position

The Front Office Team Lead assists the Office Manager with front-office responsibilities and delegated tasks, ensuring coverage across scheduling, front office, financial counseling, and medical records. The role manages the information and tasks needed before patients are roomed and provides leadership that supports trust, open communication, creative thinking, and cohesive teamwork. The position works with front-office staff and Financial Counselors to coordinate patient scheduling, benefits verification, referrals, and authorizations. It also supports office operations, patient service, staff development, compliance, and the timely handling of patient and office information.

Requirements

High school diploma or GED required.
Specialty medical office experience, gastroenterology experience, and leadership experience are preferred; the posting states 2–3 years of experience in these areas.
Computer literacy and ability to operate Greenway and Microsoft Office applications.
Ability to interact with patients, visitors, coworkers, and physicians with courtesy and respect.
Professional, outgoing, warm, and helpful attitude.
Compassion when dealing with people who are ill and need help.
Ability to plan, prioritize, and complete multiple tasks delegated by the Office Manager.
Ability to work under pressure and assess, respond to, and communicate issues in a timely manner.
Ability to communicate clearly with patients and coworkers by telephone, email, and in person.
Ability to interpret and apply clinical and non-clinical policies and procedures.

Nice To Haves

Specialty medical office experience, including 2–3 years as stated in the posting.
Gastroenterology experience, including 2–3 years as stated in the posting.
Leadership experience, including 2–3 years as stated in the posting.

Responsibilities

Coordinate lunch and PTO coverage assignments and fill in for front-office staff as needed.
Assist the Office Manager with balancing daily patient payments and overseeing collection of office and hospital charges and fee tickets for submission to the business office.
Assist with OSHA and safety program requirements as directed by the Office Manager.
Assist with ordering and reconciling coffee, medical, office, and postage supplies as directed by the Office Manager.
Assist the Office Manager with training, coaching, and developing team members.
Monitor the filing center to ensure documents are handled in a timely manner.
Monitor the scheduling queue through the Supervisor Module to ensure calls are handled properly and hold times are monitored.
Ensure mail is opened and processed appropriately as directed by the Office Manager.
Participate in marketing activities as directed by the Office Manager.
Meet or exceed quality and productivity standards set by the Office Manager.
Answer emails and voicemails and return patient calls in a timely and efficient manner.
Work with Financial Counselors to monitor schedules, verify benefits, and manage referrals and authorizations before appointments for office visits, hospital outpatient procedures, in-office procedures, and emergency add-on procedures in endoscopy centers.
Complete requests for information from United Digestive staff and others promptly and effectively to support payment on patient accounts.
Maintain a strong understanding of different insurance plans.
Ensure patients are treated courteously and other visitors are screened and properly directed.
Participate in weekly or bi-monthly staff meetings to keep staff informed of United Digestive policies and procedures as directed by the Office Manager.
Participate in regular meetings with the Office Manager to discuss office needs.
Abide by and promote HIPAA compliance and maintain strict confidentiality regarding patient information.
Perform additional duties and responsibilities as assigned.